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Barriers and Challenges to E-Government Adoption

Different factors influence the adoption and acceptance of e-government, and not only positive factors, but also negative factors of adoption are to be considered (Rowley, 2011). That is, we not only need to know what encourages expected users to use e-government, but we also need to know what discourages them from doing so. The implementation of ICT systems is impacted by a defined set of factors (Ebrahim and Irani, 2005), and these can be grouped as IT infrastructure, security and privacy, and implementation/ operational costs. It is observed that many of the e-government initiatives in developing countries were abandoned very soon after implementation, or that major goals were not attained (Dada, 2006). Generally, this could be due to the divergence between the current system and future systems. This mismatch could arise as a result of the gap in the physical, cultural, or economic perspectives between the software development and the place in which the system is being implemented. Many times, with the passage of time (the time when the system was conceived and the time when the system is being implemented), large changes are encountered in the circumstances, functional contexts, and business environment. The study (Savoldelli et al., 2014) compared issues encountered during three periods—1994-2004, 2005-2009, and 2010-2013—and it was observed that while few of the barriers to e-government adoption remained in all sections of these periods, others varied with time according to the environment and expectations from e-government initiatives of that period. The acceptance and usage rates (Heidemann et al., 2013) of e-services projects for citizens still lag behind expectations in many countries, especially developing countries. Hence, it is also important that we understand the reasons for nonuse of these services by citizens, as well as actions to be taken to overcome these reasons and barriers. The focus on awareness of e-services and training on e-services could be important actions to increase e-services usage (Heidemann et al., 2013).

 
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