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Study of Systems

Ministry of Finance (Income Tax Department)

Different Studies on E-Government Initiatives in Taxation Organizations

Singapore Revenue Authority (Teo and Wong, 2005) leveraged its relationship with trade groups, professional bodies, nongovernmental organizations (NGOs), and corporations to educate taxpayers on tax matters. Easy Internet access for taxpayers (kiosks and community clubs) helped to promote e-filing of tax returns. The relationship between the automation of business and e-government systems, and the efficiency and quality of service delivery for the UK revenue department (Nisar, 2006), showed that automation is leading to improved efficiency by saving time and cost, and the detection of frauds has improved by using ICT to automate the system. Any high-end ICT-based government system (Chatfield, 2009) is not sufficient to ensure the effectiveness of public service reform through the use of e-government; it also needs to utilize the internal resources of government, particularly the employees, to own and implement the changes. Both compatibility (COMP) and personal innovativeness in information technology (PIIT) strongly influence BI (Ojha et al., 2009). The direct significant effect of perceived ease of use (PEOU) on behavioral intention (BI) supports that PEOU directly affects BI. To improve the system, information quality (Chen et al., 2015) must be the priority, especially in the case of taxation systems and e-filing, where every piece of information must be accurate. e-Enablement of the service delivery process for citizens is the key factor for achieving the real effectiveness of an e-government initiative. Effectiveness is dependent on the reach of the infrastructure to the remotest locations to use the available service.

 
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