Smart governance is an advanced form of e-governance. It is about making the right policy choices and the implementation of same. The "knowledge society" is given a set of elements for smart governance, which are open sharing of information and its use, transparent decision making, collaboration of stakeholders and their participation, improvement in government services, and operation through the use of intelligent technologies as shown in Figure 12.2.
Smart governance. (From Kumar, T. M. Vinod., E-Governance for Smart Cities, Springer, Singapore, 2015.)
Smart City Governance
A smart city should develop a governance model that brings together various stakeholders to provide growth and adaptability of smart services. Public-private partnership and citizen participation is an important element of smart city governance (Lee et al., 2013).
Smart governance is about the investment in emergent technologies along with innovative strategies to creatively achieve a more agile and resilient government structure.
Public Utilities and Information-Based Services
In order to provide better services to the citizens of a country, the government should provide government services online as e-services/digital services.
Nowadays, public services need a connection between the technology provider and the public manager in order to ensure better service to the citizens of the city and meet the current needs and demands of the citizens. This framework describes ease of use as one of the main parameters for a smart city (Belanche-Gracia et al.).