Driving sustainability to business success

Preface Audience Overview of the Contents Acknowledgments I. Business Sustainability CEO Study on Sustainability Refocus of Business Leaders – Top Priorities Link between Sustainability and Business Value United Nations Global Compact: The Ten Principles – Understanding Their Scope of Sustainability Seven Steps to Sustainability CEOs on Sustainability Quantify Business Value for Sustainability Factors Driving CEOs on Sustainability Sustainability in Developing Countries Innovation DevXchange Children of the Dump Project Helping People Help People Moringa Tree Known as “Miracle Tree” for Sustainability Sustainability in the Banking Community International Finance Corporation – IFC Financing in Emerging Markets Sustainable Finance Awards HSBC Global Connections Netafim Suncor's Challenge – “What Yes Can Do” – Our Voice International Institute for Sustainable Development Drivers Pushing Business to Corporate Responsibility Global Reporting Initiative Corporate Responsibility Reporting Lessons from the Leaders Defining Business Sustainability Definitions of Sustainability Taking the Next Steps to Business Success System Thinking Ready for the Coming Age of Abundance YouTube Video-Innovators and Managers of Change Three Areas That Will Affect and Improve Business Business Challenges: Management of Business Knowledge Data Analysis Innovation Grey Tsunami-Talent Management Boston Consulting Group Principles for Driving Business Success Principles for Management Systems Asking, Not Telling Principles for Quality Management Systems Customer Focus Leadership Involvement of People Process Approach System Approach to Management Continual Improvement Factual Approach to Decision Making Mutually Beneficial Supplier Relationship Principles for Environmental Management Systems Industry Leaders Improving Our World BASF Shell International Limited Environmental Management Leadership Sustainability Leaders GlobeScan/Sustainability Survey Unilever Dow Jones Sustainability Index Coca-Cola Patagonia Interface Continual Improvement – Prevention of Pollution System Approach to Management Compliance with Legal and Other Requirements Performance Evaluation Management of Resources Operational Control Emergency Preparedness Principles for Occupational Health and Safety Management Systems Leadership GKN Continual Improvement Rana Plaza – Bangladesh Wal-Mart A Journey System Approach to Management Compliance with Legal and Other Requirements Performance Evaluation Management of Resources Operational Control Emergency Preparedness and Response British Petroleum Integrated Principles for a Sustainable Business Management System III. Integrated Management System Implementation: Three Steps Plan, Do, Check, Act – Deming Three-Step Process: Identify, Insure, Improve – Pilot Management System Implementation International Management Systems North America Lags Behind Business Benefits: Business Structure for Success Access to World Trade-Global Marketplace Reduced Risks Social Responsibility, Credibility, Competitive Advantage Improved Operational Controls Assess, Reflect, Act: Driving Sustainability to Business Success Management Systems Business Plans vs. Management Systems Meeting ISO Standards Where Is the Weak Link in Your Management System?Why Use Management Systems Meeting International Standards?Three Main ISO Management Systems Global Registration Results Management System Framework – Generic Management System Standardization – Annex SL Integrated Management Systems Integrated Management System Standard – PAS 99:2006 Step One: Identify Understanding the Organization Five Most Important Questions Who Are Your Customers?Which of Your Customers Generate the 20 Percent?Management System Planning Leadership and Commitment Policy Process Approach Risks Global Citizenship-Western Digital's Commitment Legal Commitment-Compliance Best Practices Compliance Costs Compliance Costs-Employee Penalties Strategic Planning-Objectives and Programs Good to Great Assess/Reflect/Act Step Two: Insure Implementation of Plans Agent for Innovation InnovationPoint–Leapfrogging Support – Resources Organizational Roles, Responsibilities, and Authorities Role of the Boss Employees-Engagement and Innovation Recognition Building Employee Relationships Future Competencies in Demand Resources – Training – Competence – Awareness Work Environment Communication Documented Information Documented Procedures Operation Sarbanes-Oxley Due Diligence Operational Clauses Quality Control Plan Management System Control Plan Goods and Service Risk Questions Production and Service Provision Innovation Emergency Preparedness and Response Step Three: Improve Performance Evaluation Monitor, Measure, Analyze, and Evaluate Objectives Supply Chain Monitoring-Compliance Monitoring and Measurement of Processes Product/Service Control of Nonconforming Product or Service Equipment Analysis of Information Evaluation Internal Audit Process Audits – Three-Step Process Management Review Productive Meetings Improvement Nonconformity-Corrective Action Competitive Landscape As a Leader I Know That I Am the Visionary I Learned Pilot Project – Management System Makeover™ Driving Sustainability to Business Success