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Driving sustainability to business success





PrefaceAudienceOverview of the ContentsAcknowledgmentsI. Business SustainabilityCEO Study on SustainabilityRefocus of Business Leaders – Top PrioritiesLink between Sustainability and Business ValueUnited Nations Global Compact: The Ten Principles – Understanding Their Scope of SustainabilitySeven Steps to SustainabilityCEOs on SustainabilityQuantify Business Value for SustainabilityFactors Driving CEOs on SustainabilitySustainability in Developing Countries InnovationDevXchangeChildren of the Dump ProjectHelping People Help PeopleMoringa Tree Known as “Miracle Tree” for SustainabilitySustainability in the Banking CommunityInternational Finance Corporation – IFC Financing in Emerging MarketsSustainable Finance AwardsHSBC Global ConnectionsNetafimSuncor's Challenge – “What Yes Can Do” – Our VoiceInternational Institute for Sustainable DevelopmentDrivers Pushing Business to Corporate ResponsibilityGlobal Reporting InitiativeCorporate Responsibility ReportingLessons from the LeadersDefining Business SustainabilityDefinitions of SustainabilityTaking the Next Steps to Business SuccessSystem ThinkingReady for the Coming Age of AbundanceYouTube Video-Innovators and Managers of ChangeThree Areas That Will Affect and Improve BusinessBusiness Challenges: Management of Business KnowledgeData AnalysisInnovationGrey Tsunami-Talent ManagementBoston Consulting GroupPrinciples for Driving Business SuccessPrinciples for Management SystemsAsking, Not TellingPrinciples for Quality Management SystemsCustomer FocusLeadershipInvolvement of PeopleProcess ApproachSystem Approach to ManagementContinual ImprovementFactual Approach to Decision MakingMutually Beneficial Supplier RelationshipPrinciples for Environmental Management SystemsIndustry Leaders Improving Our WorldBASFShell International LimitedEnvironmental ManagementLeadershipSustainability Leaders GlobeScan/Sustainability SurveyUnileverDow Jones Sustainability IndexCoca-ColaPatagoniaInterfaceContinual Improvement – Prevention of PollutionSystem Approach to ManagementCompliance with Legal and Other RequirementsPerformance EvaluationManagement of ResourcesOperational ControlEmergency PreparednessPrinciples for Occupational Health and Safety Management SystemsLeadershipGKNContinual ImprovementRana Plaza – BangladeshWal-MartA JourneySystem Approach to ManagementCompliance with Legal and Other RequirementsPerformance EvaluationManagement of ResourcesOperational ControlEmergency Preparedness and ResponseBritish PetroleumIntegrated Principles for a Sustainable Business Management SystemIII. Integrated Management System Implementation: Three StepsPlan, Do, Check, Act – DemingThree-Step Process: Identify, Insure, Improve – PilotManagement System ImplementationInternational Management SystemsNorth America Lags BehindBusiness Benefits: Business Structure for SuccessAccess to World Trade-Global MarketplaceReduced RisksSocial Responsibility, Credibility, Competitive AdvantageImproved Operational ControlsAssess, Reflect, Act: Driving Sustainability to Business SuccessManagement SystemsBusiness Plans vs. Management Systems Meeting ISO StandardsWhere Is the Weak Link in Your Management System?Why Use Management Systems Meeting International Standards?Three Main ISO Management SystemsGlobal Registration ResultsManagement System Framework – GenericManagement System Standardization – Annex SLIntegrated Management SystemsIntegrated Management System Standard – PAS 99:2006Step One: Identify Understanding the OrganizationFive Most Important QuestionsWho Are Your Customers?Which of Your Customers Generate the 20 Percent?Management System PlanningLeadership and CommitmentPolicyProcess ApproachRisksGlobal Citizenship-Western Digital's CommitmentLegal Commitment-ComplianceBest PracticesCompliance CostsCompliance Costs-Employee PenaltiesStrategic Planning-Objectives and ProgramsGood to GreatAssess/Reflect/ActStep Two: Insure Implementation of PlansAgent for InnovationInnovationPoint–LeapfroggingSupport – ResourcesOrganizational Roles, Responsibilities, and AuthoritiesRole of the BossEmployees-Engagement and InnovationRecognitionBuilding Employee RelationshipsFuture Competencies in DemandResources – Training – Competence – AwarenessWork EnvironmentCommunicationDocumented InformationDocumented ProceduresOperationSarbanes-OxleyDue DiligenceOperational ClausesQuality Control PlanManagement System Control PlanGoods and Service Risk QuestionsProduction and Service ProvisionInnovationEmergency Preparedness and ResponseStep Three: ImprovePerformance EvaluationMonitor, Measure, Analyze, and EvaluateObjectivesSupply ChainMonitoring-ComplianceMonitoring and Measurement of ProcessesProduct/ServiceControl of Nonconforming Product or ServiceEquipmentAnalysis of InformationEvaluationInternal AuditProcess Audits – Three-Step ProcessManagement ReviewProductive MeetingsImprovementNonconformity-Corrective ActionCompetitive LandscapeAs a Leader I Know ThatI Am the VisionaryI LearnedPilot Project – Management System Makeover™ Driving Sustainability to Business Success
 
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