Principles for Management Systems
Management principles outline the essential correct code of conduct, as well as essential characteristics for effective and efficient operation of a management system to produce necessary outcomes for business success and survival. These principles will assist managers in creating a successful business culture to improve their organization's performance.
All successful managers follow principles that they value, which help define the purpose and direction of their business performance.
Asking, Not Telling
A leader is one who asks thought-provoking business questions, who is open-minded, focusing on feasible solutions and not on interrogating team players. By asking questions, managers can get different insights into opportunities for improving the management of their businesses. Success or the growth of a company is more about asking than telling. This leads to what I refer to as “Management System Makeovers™.”
Managers need to take the time to “Assess” and “Reflect” on their principles. This section on principles provides questions top management can ask themselves, as well as their management team and customers, and is an opportunity to seek clarification about the principles of operating their business.
Do your values align with international thinking? Before presenting the questions outlined in the “Assess & Reflect” sections to your management team, determine the order of priority that works best for your organization and the addition of any relevant questions for your company.
I refer to principles as having the five Ps: possibilities, priorities, performance, productivity, and profits. When businesses can think divergently and be innovative with a team approach, the world is their oyster.
Part II will teach business leaders to understand and fulfill the needs of their customers, as customer satisfaction will ensure the success of a company. The international standard applicable to customer satisfaction is ISO 9001 in quality management.
This part refers to principles for quality, environment, and health, and safety with a summary of integrated principles for a business management system. It also addresses the benefits of having a management system structure in place that meets international standards for global trade.