III. Integrated Management System Implementation: Three Steps

Plan, Do, Check, Act – Deming

International standards adopted the four-step management method used in business for the control and continuous improvement of processes and products, the “Plan, Do, Check, Act” (PDCA) cycle, developed by the father of quality control, Dr. W. Edwards Deming. This cycle is ongoing, with each cycle improving and getting closer to the ultimate goal(s) of the organization.

Three-Step Process: Identify, Insure, Improve – Pilot

Improvement is a key factor in the success of any business in today's world. In 1994, Pilot Performance Resources Management Inc. formulated the Three Step Process: Identify, Insure, Improve, to give companies a simple process to implement and audit their management system framework according to international standards, which are provided through training, our consulting practice, and my ISO 9001 implementation guidebook.

The focus of a management system structure needs to be on “change” and “innovation” in order to “improve.” I found that the PDCA cycle's wording, which came from the 1940s, did not emphasize this. Therefore I set in place these three steps, which major corporations and institutions in North America have followed, as outlined in my guidebook, ISO 9001, on how to implement and integrate a quality management system with environment and health and safety. These three steps have been followed by over 2,000 major corporations and institutions in North America.

These simple steps can be applied to every process while keeping it simple, but focusing on “continual improvement” of each process.

Step One You “Identify” the process(es), its risks, planning of objectives and strategic measurable plans for each process, and requirements and resources tied to the process.

Step Two Then you “Insure” the provision of support systems – resources, documentation, training, communication for operational control of the business processes.

Step Three The “Improve” looks at the monitoring, measuring, analysis, and evaluation – audits, nonconformance, corrective action, and management reviews of each process.

Why? Because all eyes (Is) are watching you (see Figure P3.1).

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