Leadership and Commitment
The ISO 9001:2015 revision for quality requires senior management to be more actively involved in the system. Leadership has an emphasis on hands-on involvement in the management system.
Ensure that the requirements of the management system are integrated into organization's business processes.
• Top management is accountable for the effectiveness of the management system.
• Demonstrate commitment by ensuring the MS achieves its outcomes.
• Set a clear measurable direction for the organization.
• Create a supportive environment – team members unafraid to move forward, to be innovative, to take risks, and to grow.
• Ensure all processes and applicable risks are identified and are controlled. Management of change – identify risks when reviewing potential consequence of the change.
• Commit to comply with applicable legal requirements.
• Provide adequate support systems and resources.
• Communicate the importance of the MS and requirements for participation in its effective implementation.
• Ensure monitoring, measurement, analysis, evaluation of data, internal audit, and management review of the MS.
• Choose verification through self-declaration or registration of the MS by third party.
Top management outlines the commitments it makes related to its intentions to conduct its business affairs and operations on a formal document. This statement guides the organization's employees, clients, the public, and other stakeholders on what the organization is committing to. The type of policy statement referred to in this book is one addressing the management system of the organization tied to quality, environment, and health and safety (see Business Management System Manual, Chapter 13 for an example). Policy statements are reviewed yearly to see that they are still applicable and, where required, make changes.
What are you as president/CEO/manager committing to?
1. Comply with management system and business requirements.
2. Continually improve your business.
3. Meet customer requirements and provide customer satisfaction.
4. Manage the following risks: Quality
a. Prevent pollution
b. Prevent injury and ill health – provide a safe environment
d. Other: social, political
5. Comply with applicable legal and other requirements (e.g., responsible care, industry codes of practice, union agreements).
6. What do you want the reader to know about your business (that you set goals and measurable objectives, have a management system that meets ISO (9001/14001) criteria, operate in a number of countries, etc.)?
Policy Statement Review
1. Does your policy statement outline who your company is? Are you the corporate office or a branch office? Where are you located? What does your business do?
Many times policy statements are reviewed individually, and it is difficult to know if one applies to the corporate office or branch office. Does the reader know your company and what you do? How?
2. Is your policy statement dated? Is the date current? When was the last time you changed your policy statement?
3. Do employees or those working for your organization understand how your policy statement applies to the work that they do in the organization?
4. How do you communicate your policy statement? To whom? What interested parties? Is it available to the public? How?