Skills in the Age of Over-Qualification: Comparing Service Sector Work in Europe

Skills, Jobs, and Services. A Challenge for Europe in the Age of Over-QualificationSkill, Better Jobs, and PerformanceA Cross-National PerspectiveAims and MethodsStructure of the BookWork and Skills in Contemporary CapitalismThe Upskilling NarrativeInterrogating the Skills NarrativeHuman Capital TheoryTrends in SkillsDeskilling and Low-Skilled Work in the Service SectorKnowledge Work and High-Skilled jobsOver-Qualification and Under-Utilization of SkillSkill Utilization and High Performance WorkingSkill and Competitive StrategyWhat's so Different about the Service Sector?What is Skill?A Contested View of SkillConclusionNational Institutions, Sectors, and Work Organization. A Theoretical FrameworkNational InstitutionsA National System?Bringing the Sector 'Back In'Comparing Service Sector Work Organization and SkillsDeveloping an Analytical FrameworkConclusionIndustrial Relations, Skill Formation Systems, and Workplace Development. Continuity and Change in the UK, Norway, and FranceIndustrial Relations, Labour Market Regulation, and WelfareSkill Formation SystemsInitiatives to Improve Work OrganizationOutcomesEmployment, Unemployment, and PovertySkill, Discretion, and Over-QualificationConclusionProfessional Work, Autonomy, and Innovation. Vocational TeachersThe Changing Context of Initial Vocational Education and TrainingVocational Teacher EducationVocational Teachers at WorkDiscretion and Autonomy in TeachingCurriculum and AssessmentPedagogyGovernance and Management SystemsScope for Teacher-Led Innovation and ImprovementDiscussion and ConclusionsRegulating the Middle. Fitness InstructorsIntermediate JobsResearching the Fitness IndustryDevelopments in the Fitness IndustryCollective OrganizationFitness Instructor Education and TrainingWork OrganizationA Narrower job: The Future?job Roles DownwardsMonitoring and ControlBetter Jobs?Skills, Knowledge, and PerformanceConclusionsRaising the Bottom. Cafe WorkersWork Organization and Skill at the Lower EndResearching Cafe WorkCollective OrganizationThe Cafe WorkforceTraining of Cafe WorkersWork Organization, Discretion, and AutonomyCustomization of the ProductService DeliveryManaging Staff: ControlWhere is Work Better?PayContracts and Working TimeProgressionWhat Makes a Difference?ConclusionsTowards Better Jobs. Possibilities and Prospects in the Age of Over-QualificationThe View from the SectorsExplanationsSector SpecificsSkill Formation SystemsUnion Organization and InfluenceEmployment Regulations, Labour Supply, and Workforce CompositionCentral FactorsJob QualityPerformance OutcomesResearch ContributionProspects for ProgressEducationAn Optimism of the WillBibliography
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