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Home arrow Education arrow Measuring the Success of Learning Through Technology

A short course of lectures
«Measuring the Success of Learning Through Technology»

Evaluation Planning and Data CollectionIntangible BenefitsCategories/Levels of DataOBJECTIVES Evaluating the ProgramTeamwork: Mission AccomplishedA Strong Correlation Exists Between Actual Usage and Contribution to SalesHistorical Costs CalculationPERFORMANCE AND BUSINESS NEEDS Reasons for Lack of DataUSING THE DATA QUESTIONS FOR DISCUSSION Electronic MediaConversion MethodologyE-LEARNING PROGRAM RESULTS INTANGIBLE BENEFITS LESSONS LEARNED COMMUNICATION PLAN CostOther Factors Have Protective OwnersLevel 3 and 4 ResultsResults Are MissingII Evaluation in Action. Case Studies Describing the Evaluation of Learning Through Technology ProgramsTHE IMPORTANCE OF REPORTING RESULTS MeetingsLearning Through Technology: Trends and IssuesQuestionnaire ApproachACHIEVING BUSINESS ALIGNMENT THE E-LEARNING SOLUTION Open Educational Resources (OER)External DatabasesDATA COLLECTION STRATEGY The Data Show a Clear Chain of ImpactData AnalysisA High Retention Level Yields a High Impact on SalesStakeholder ResponseBACKGROUND Evaluation and ReportingImpact ResultsSupport and OverheadPROGRAM OBJECTIVES Acquisition CostsMobile LearningTECHNIQUES TO ISOLATE THE EFFECTS OF LEARNING Forecasting MethodsMeasuring ROI in a Sales Program: A Web-Based Learning SolutionNeed for the EvaluationROI CERTIFICATION Performance RecordsWhy This Is NecessaryBENEFITS OF ROI Involving the ManagersProgram ImprovementFINAL THOUGHTS THE TRAINING NEED Initial Analysis and AssessmentGame-Based LearningDetailed ReportsMaintenance and MonitoringQUESTIONS FOR DISCUSSION ROI Analysis StrategyBusiness Impact (Level 4) DataTHE EVOLUTION OF LEARNING TECHNIQUES Case StudiesDISCUSSION QUESTIONS AppendicesMeasuring ROI: The BasicsImprove the Learning ProgramApplication and Implementation CostsTime and CostComparison Group AnalysisQuestionnaires and SurveysEnablers to ApplicationProgram DescriptionCONCERNS ABOUT TECHNOLOGY-BASED LEARNING IsolationFully Loaded CostPerformance RecordsBACKGROUND INVOLVING THE PARTICIPANT'S MANAGER IndexROI Process ModelSituationTangible vs. Intangible DataThe Executive ViewResults ReportingWithout Isolation, There Is Only Evidence, Not ProofBACKGROUND Level 3 and 4 DataQUESTIONS FOR DISCUSSION Evaluation FrameworkIsolation TechniquesSuggestions Application Tools/TemplatesKEY STAKEHOLDERS Basis for Linking Skills to PerformanceSELECTING ISOLATION TECHNIQUES Improvement Plans and GuidesData CollectionFULLY LOADED COSTS ISOLATING THE IMPACT OF TRAINING TYPES OF DATA Level 2, Learning ResultsCalculating the CostsTrend-Line AnalysisCOMMUNICATE RESULTS AND EVALUATE THE RESULTS OF COMMUNICATION BUILD CAPABILITY IN THE ROI METHODOLOGY Isolating the Effects of the ProgramLESSONS LEARNED Reinforcement ToolsInternal PublicationsEvaluation MethodologyFINAL THOUGHTS Level 3, Application ResultsAcknowledgments BUILT-IN APPLICATION TOOLS QUESTIONS FOR DISCUSSION DEVELOPING THE EVALUATION PLANS BrochuresMETHODS FOR COLLECTING DATA AccuracyCONVERTING DATA TO MONETARY VALUES DEVELOP THE REPORT Defining the RoleEVALUATION PLAN AND OBJECTIVES The Absence of Barriers Correlates With Greater UseIntangible BenefitsComparing Data to MoneyMeasuring ROI in a Sales Program: An E-Learning SolutionLevel 1, Reaction ObjectivesABOUT THE AUTHORS Intangible BenefitsLESSONS LEARNED ActivitiesLevels 4 and 5, Business Impact and ROI ObjectivesThe Data Collection Plan and ROI Analysis PlanCOMMUNICATING RESULTS EstimationsDetermining the BenefitsData AnalysisLevel 1 and 2 DataValidity and ReliabilityDevelopment of SolutionsThe Content Was Not Only Useful but Very RelevantSet PrioritiesFIVE STEPS TO DATA CONVERSION Macro-Level ScorecardsMassive Open Online Course (MOOC)Skill PracticesDesigning for ResultsTo Do It Right Is Not Always EasyLevel 3, Application ObjectivesMEASUREMENT METHODS AND DATA ANALYSIS BACKGROUND GENERATING HIGH RESPONSE RATES Evaluation ObjectivesOther Factors Are Always PresentLESSONS LEARNED Issues and Opportunities With Comparison GroupsReporting and Using the ResultsParticipants' Peers and Direct ReportsInterviewsReportingSolutionApplication (Level 3) DataCOMMUNICATING WITH RESULTS IN MIND Several Teams Have Taken Ownership of the Content ElementsSingle-Page ReportsEVALUATION METHODOLOGY Isolating the Effects of the ProgramROI Analysis PlanFINAL THOUGHTS Data Collection PlanProgram CostSimulationsLevel 5, ROIBrochuresData Collection StrategyABOUT THE AUTHOR DATA COLLECTION PLAN ABOUT THE AUTHOR Focus GroupsDATA CONVERSION METHODS PLANNING WorkbooksGeneral Audience ReportsDETERMINING THE TIMING OF DATA COLLECTION LESSONS LEARNED IDENTIFYING THE SOURCE ABOUT THE AUTHOR Process LearningRESULTS Internal and External ExpertsGeneral Description of ApproachLevel 1, Reaction ResultsROI DEFINED Standard ValuesEVALUATION METHODOLOGY About the ROI InstituteADDRESSING THE NEED: ONE FAILURE Data Conversion to MoneyPerformance ContractLevel 2, Learning ObjectivesIsolating the Effects of the ProgramABOUT THE AUTHORS Data Conversion TechniquesFormal ReportsROI CALCULATION I The ROI Methodology. A Credible Approach to Evaluating Your Learning Through Technology ProgramsOther SourcesCREATING EXPECTATIONS Level 4, Business Impact ResultsNeed for the ProgramPURPOSE OF EVALUATION Job AidsOBSERVATIONS AND CAPTURED DATA Advantages and Disadvantages of Trend-Line AnalysisDetermining Program ObjectivesISOLATING THE EFFECTS OF LEARNING Post-Program ActivitiesEVALUATION RESULTS Rationale for ROIQUESTIONS FOR DISCUSSION Focus Group ApproachROI CALCULATION ROI ResultsMeasuring ROI in an English-asa-Second-Language Program: An Online Learning SolutionDuring-the-Program ActivitiesINTANGIBLE BENEFITS Gain SupportApplication of Content Yields Business ResultsTwo books in one Linking With Other MeasuresCOMMUNICATION OF RESULTS Design and Implementation CostsReaction (Level 1) DataABOUT THE AUTHORS ParticipantsOrganizational ResponseEliminate Unsuccessful ProgramsEVALUATION RESULTS Learning (Level 2) DataDESIGNING AND IMPLEMENTING THE SOLUTIONS DESIGN FOR RESULTS REPORTING TO STAKEHOLDER GROUPS FINAL THOUGHTS The Most Influential GroupAction PlansDELIVERING BAD NEWS Senior Managers and ExecutivesImplementationExpert EstimationCase Applications and PracticeProblemsUtilityParticipants' ManagersOperating Standards and PhilosophyPrefaceCOMMUNICATION STRATEGY The Technology Learning Competency (TLC) ProgramBACKGROUND THE ROI METHODOLOGY THE NEED MemosFlipped ClassroomROI PROCESS The Need for Business ResultsBarriers to ApplicationCHANGING THE ROLE OF PARTICIPANTS Measuring ROI in an Upgrade Selling Program: A Mobile Learning SolutionRECOMMENDATIONS FINAL THOUGHTS Case StudiesMeasuring ROI in Work Engagement: A Blended Learning SolutionOrganizational ProfileRESOURCES Target audience IDENTIFY THE AUDIENCE Identifying Measures Before the ProgramROI Model and ProcessClarifying Stakeholder NeedsDESIGN FOR RELEVANCE Justify SpendingMEASURING RESULTS Documenting the RolesAction Plans and Performance ContractsMessages From ExecutivesCONSIDERATIONS FOR COLLECTING DATA FINAL THOUGHTS Program CostsHard Data vs. Soft DataAssumptionsBring Your Own Devices (BYOD)USE TRANSFER TOOLS AnnouncementsIDENTIFY THE NEEDS ROI Analysis StrategyEvaluation PlanningMeasuring ROI in Sales Training: A Game-Based ProgramSELECT THE MEDIA Preprogram ActivitiesResults
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