LESSONS LEARNED

The Value of an Integrative Perspective

This overall research initiative combined research on team cognition, temporal dynamics, and storytelling toward the goal of improving team coordination and performance in distributed decision-making teams. In addition, we integrated across multiple forms (information sharing, shared SA, and TMMs) and operationalization of team cognition. For example, TMMs were measured through a more sophisticated lens than previous studies in that three content domains (taskwork, teamwork, and temporal) were assessed. Furthermore, both concept mapping and similarity ratings were measured for temporal TMMs. Similarly, we operationalized SA in three ways (SAGAT, MARS, and SART). Adding to the complexity, concept maps and the three SA metrics were measured twice in each study. Information sharing was captured continuously through chat logs. Assessing multiple forms and operationalization was no small task in that many of our team cognition measures were context-dependent and therefore had to be developed specifically for the NeoCITIES simulation (e.g., information sharing coding, SAGAT, similarity ratings, and concept maps). However, emphasizing the importance of triangulation, the type of team cognition and operationalization differentially affected team outcomes. Across studies, results revealed that various types of team cognition positively influenced team performance indices, but results differed depending on the type of team cognition (e.g., information sharing, shared SA, and TMMs), the operationalization of team cognition (e.g., concept maps, similarity ratings), and the team outcome assessed (overall team performance and timing outcomes).

 
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