BUILT-IN APPLICATION TOOLS

Building data collection tools into technology-based learning is perhaps one of the most important areas where designing for results works extremely well. This is particularly helpful for blended learning and e-learning programs where data collection can easily be a part of the program. Ranging from simple action plans to significant job aids, the tools come in a variety of types and designs. They serve as application and data collection tools.

Action Plans

A simple process, the action plan is a tool that is completed during the program, outlining specifically what the participant will accomplish after the program is completed and during its implementation. The action plan always represents application data and can easily include business impact data where a business measure will be improved. Figure 6-2 shows an action plan where the focus is directly on improving a business measure. In this example, unplanned absenteeism in a call center is being improved from a high of 9 percent to a planned level of 5 percent. The actions listed in the plan on the left side of the document are the steps that will be taken to improve the business measure. The information on the right focuses more detail on the data, including the value it delivers. While this tool serves as a data collection process, it also keeps the focus on business impact. As the data are collected, it can even be used to isolate the effects of the program on the impact data, validating that the business alignment did occur. For this to work extremely well, several steps must be taken before, during, and after the action plan to keep the focus on business impact. Figure 6-3 shows the steps that are followed to ensure that the action plan is built into the process and becomes an integral part of achieving the business success.

Figure 6-2. Example of Action Plan

Figure 6-3. Sequence of Activities for Action