Co-production and Japanese Healthcare: Work Environment, Governance, Service Quality and Social Valu

PrefaceAcknowledgmentsA Contemporary Healthcare ChallengesВ Cooperative Healthcare in JapanC Some Key Concepts: Work Environment,D Additional Research IssuesE The Analytical ModelF Brief Summary of this BookReferencesThird Sector and Cooperative Services An Alternative to PrivatizationВ The Welfare MixC Cooperatives and Social Welfare ServicesD The Unique Possibilities of Cooperatives in the Provision of Social ServicesE Summary and ConclusionsReferencesDemocratizing Medical and Healthcare The Japanese ExampleA Introduction: Markets or Other Social InstitutionsВ Methods and MaterialsC A Short Presentation of Alternative Medical Care ProvidersD Different Social Profiles and Relations with Public AuthoritiesE Conclusion and DiscussionReferencesCo-production in Public Service Delivery and HealthcareA Co-productionВ From a Buzzword to a Cornerstone of Public Policy Reforms?C Three Schools of Co-production?A Value Chain ModelCo-creation: A Public Value Creation ModelD Co-production and HealthcareDiversity Among Patients, Health Literacy and Social SupportValue, Co-production and Co-creationHurdles to Co-production in Healthcare and the Way ForwardE Summary and ConclusionsReferencesResearch on Japanese Healthcare Background, Data and MethodsReferencesWork Environment and Service Quality in Japanese HealthcareВ Previous Research on Work EnvironmentC Exploring the Combined Effect of the Demand/Control Model for Japanese Hospital StaffD Comparing Three Japanese Hospital GroupsE Occupation and Stress by Hospital GroupF Summary and ConclusionsReferencesTwo Patterns of Patient Participation in Japanese HealthcareВ Co-production - Some LessonsC Collective Co-production and Social SupportD Standardized and Flexible Services in HealthcareE The Patient StudyReasons for Choosing their Current Healthcare ProviderHospitals and Health Literacy OutreachParticipation in Hospital Events and Influencing Hospital ServicesSatisfaction with the Staff and Service QualityF Summary and Conclusions - Two Kinds of Co-productionReferencesVolunteering and Co-production in Japanese HealthcareParticipatory Governance and Japanese HealthcareThe Social Values and Mission of Cooperative and Public Healthcare Providers in JapanВ Hospitals as Hybrid Organizations with Multiple Goals and StakeholdersC The Staff Perspective on the Hospital’s Social Values and MissionD The Patient Perspective on the Hospital’s Social Contribution and ValuesE The Volunteer Perspective on Hospitals’ Social ContributionF Comparing the Staff, Patients and Volunteers’ Social ValuesG Cooperative MembershipsReferencesCo-production at the Crossroads and Organizational Logics in Japanese HealthcareA Co-production at the CrossroadsВ The Role of the Principal Actors in Determining Service QualityC Community-Based Integrated Care in JapanD Organizational Logics and Social Values, by Management and OccupationE Management and Important Issues Facing the HospitalsF ConclusionsReferencesLessons Learned and Implications for Research on Co-production and Healthcare
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