Table of Contents:


  • • Organisations are systems that transform ‘raw’ inputs into valuable outputs. This is the primary task of the organisation; it’s what it has to do in order to survive.
  • • Confusion about what the primary task is and who is responsible for what creates stress, which leads to anxiety and burnout.
  • • The culture of an organisation can get under our skin and influence our feelings and behaviour.
  • • We exist in a dominance hierarchy and our position has a big impact on our sense of well-being.
  • • Organisations have a conscious and unconscious life.


  • 1 There are many other social psychology studies that show just how willing people are to commit evil. One of the most famous is Stanley Milgram’s research on obedience to authority. A contemporary documentary about the research can be seen on YouTube: watch ?v=fCVI I -_4GZQ
  • 2 He adapts the term dominance hierarchy to competence hierarchy, feeling that this better reflects how the dominance hierarchy works in human systems.


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