Be Open to Communication Changes

In the past, communication between leaders and employees traditionally occurred through rudimentary methods that involved structured interaction in which the leader was the predominant person sharing information. This is no longer the case.

Communication between leaders and employees has transformed in every way possible, including who communicates, what is communicated, the types of communication mediums used, and how often leaders and employees communicate. This is primarily because every business is busier, more complex, and facing more unique challenges than ever before.

The complexity of every role in every organization in every industry has increased. Employees now possess expertise in their domain that extends far beyond the days of old when mechanical skill and manual labor were the primary areas of importance. In truth, employees have never been more skilled or educated than now, providing them tacit abilities that oftenextend well beyond what leaders possess. This makes them more prepared to engage in intelligent discussions that are focused on decision-making instead of blindly following orders. This openness leverages employees’ talents and maximizes their output. Because of this, leaders are expected to have a conversation when engaging employees, not give a monologue.

Additionally, sharing information and communicating as a whole has increased in every facet of life, making it no surprise that leaders and employees would communicate more. Social media, smartphones, and constant contact with virtually anyone at any time have instilled a deep desire to know everything that is going on, at all times. This interest is now instinctive, including in the workplace. Employees want to know everything that is happening in their organization.

Similarly, the mechanism used to communicate in the workplace is constantly evolving. From communicating through word of mouth and mailing letters, to landlines and emails, all the way to instant messages and virtual reality, the platform for how information is shared never remains constant. Face-to-face interaction and verbal communication will never be eliminated completely, but high-tech alternatives are becoming increasingly important due to their practicality. Expanded workloads, increased travel demands, and alternative schedules make the use of technological resources no longer an option, but a necessity. Many people are not innately drawn to communicating by way of advanced technology. However, a large proportion of employees in the work environment, including younger generations, now prefer these methods. While your preference should be acknowledged, it is not the only opinion that matters. How employees desire to communicate must be equally valued. Be open to alternatives.

Finally, the increased frequency of communication is also important due to the complexity of the work that is being done. A lot of jobs that involve the use of mechanical skills are being replaced by professions that require cognitive abilities. Dynamic decision-making now plays a large part in almost every occupation in the market. This makes it no longer just about pushing a button, pulling a lever, or moving something from Point A to Point B. Instead, deductive reasoning and critical thinking skills must be applied in real time, and this requires more consistent communication.

The importance of being adaptable when communicating with employees will be essential over the next 10 years. The advances in technology, the increase in employee skill level, and the unique thirst people have for sharing and receiving information make it no surprise that changes in communication are necessary. Take heed and transform your mentality for how you plan to communicate to meet the new demands of the workforce.

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