Operational Excellence: Breakthrough Strategies for Improving Customer Experience and Productivity


Operational ExcellenceOverviewCompetitive OperationsEnhancing Operational CapabilityLinking Strategy to OperationsMetricsBenchmarkingSummaryOrganizational ChangeOverviewWhat Is Organizational Change?Change ReadinessManaging ChangeBuilding TeamsDeploying Continuous Improvement TeamsDeploying LeanDeploying Six SigmaDeploying Design ExcellenceDeploying IT ExcellenceDeploying Customer ExcellenceSummaryCustomer ExperienceOverviewSurveysMarketing TranslationKano Needs and ValueQuality Function Deployment (QFD)Customer Experience MappingSummaryDesigning for Customer ValueOverviewDesign ObjectivesConcurrent EngineeringDesign for ManufacturingConcept PhaseDesign PhasePrototype PhasePilot PhaseLaunch PhaseRisk AssessmentDesign for Six SigmaDesign StandardsMass CustomizationWhat Is Design Thinking?SummaryProcess ExcellenceOverviewModeling ProcessesScheduling AlgorithmsWorking EnvironmentSummaryLean Process ImprovementOverviewMapping ValueBalancing FlowOperational EfficiencySchedulingOther Lean ToolsSummaryMeasuring and Improving ProductivityOverviewCalculating ProductivityIdentifying ProjectsSummaryInformation Technology EcosystemsOverviewRobotic Process AutomationAgile Project ManagementMetricsSummarySix SigmaOverviewDeploying Six SigmaDefine PhaseMeasure PhaseAnalyze PhaseAdvanced MethodsImprove PhaseFull Factorial DesignsFractional Factorial DesignsResponse Surface DesignsControl PhaseSummaryBig DataOverviewBig DataMetadataInformation Quality GovernanceData Quality ImprovementData SecuritySummaryOperational AssessmentsOverviewPreparing for an AssessmentConducting the AssessmentClosing the AssessmentSummaryVirtual TeamsOverviewVirtual TeamsProject ManagementSummarySupply Chain ExcellenceOverviewCapacityForecastingInventoryInventory ModelsCycle CountingExcess And Obsolete InventorySales And Operations PlanningGlobal Supply Chain IssuesOutsourcing And InsourcingSummarySustaining StrategiesOverviewGlobal StandardsMetrics DashboardsSummary
 
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