Trust and Records in an Open Digital Environment

I. StateIntroduction to Part IThe role of records managers and archivists in open governmentIntroductionRecords managementPreservationInformation security managementMonitoring and auditingTrainingGovernanceConclusionAcknowledgementsReferencesPolicies and standards for recordkeeping and digital preservationIntroductionBackground to the European Union actionsThe Spanish situationThe modern Russian experienceThe Italian caseNotesReferencesThe impact of a legal framework for cloud computing on electronic recordkeeping and digital preservationIntroductionState of art and legal frameworks on cloud-based recordkeeping and preservation systems in ItalyProposal of the international ISO standard “records management in the cloud”Assessment of Italian legislation against the ITrust cloud contract checklistAssessment of four case studies against the ITrust cloud contract checklistConclusionAcknowledgementsReferencesInformation governance: nature and maturity practices in EU public administrationsIntroductionIG: dimensions and nature in the context of public entitiesParticularities of public entitiesAn overview of previous studies and frameworksIllustrative European IG initiativesIG practices and best practices in the French public administrations contextIG practices and best practice in UK public administrationIG research in ITrustIG policy as a main corporate guide: from vision to operationsMaturity model as a key tool for developing and managing IG in a public corporate contextIG practices and best practices of Swiss public administrations: the case of the canton of GenevaContextObjectivesResults: IG perception and practices as reported by information managers and archivists in public administration in GenevaConclusionAcknowledgementsReferencesGovernmental e-servicesIntroductionComparative analysis of implemented governmental e-services in the EUResearch methodologyFindingsDiscussionE-services between public administrations (G2G): case study of Girona City CouncilResearch methodologyDiscussionConclusionAcknowledgementsReferencesInter-organisational collaboration on e-governmentIntroductionLong term and sustained trust in digital informationInteroperability possibilities of implemented governmental e-servicesResearch methodologyFindingsDiscussionInter-organisational collaboration on e-governmentResearch methodologyCase studiesFocus group interviewData analysisResultsThe Harnosand initiativeThe Swedish Association of Local Authorities and Regions (SALAR) initiativeThe Sydarkivera initiativeThe Swedish National Service Centre (NSC) initiativeAnalysis of collaboration modesDiscussionConclusionAcknowledgementsReferencesEconomic models for cloud storageIntroductionExisting work on models for digital storage costsUse of models for cloud storage costs in practiceIssues of trust in the decision-making processIssues of trust in cloud service providersResearch methodologyResearch resultsGeneral informationGovernanceComplianceTrustArchitectureIdentity and access managementSoftware isolationData protectionAvailabilityIncident responseDiscussionConclusionAcknowledgementsReferencesConclusion to Part III. CitizensIntroduction to Part IIOpen data and privacyIntroductionPrivacy from abovePrivacy from belowConclusionReferencesPublic trust in online records: the case of the UK programmeIntroductionThe programmeThe studyEmergent themesThe purposeGovernanceInformed consentData securitySummaryStakeholder trustThe end of the programmeUnderstanding trustConclusionReferencesUser perceptions of born-digital authenticityIntroductionUser perceptions of born-digital authenticityConstructing both authenticity and realityUnfolding timeConclusionAcknowledgementsReferencesUsability of electronic record management systemsIntroductionLiterature reviewResearch methodologyFindingsDiscussionDocument creationDocument searchCost of access to required/related informationBarriers to fast data entry designFeeling lostError messagesFollowing ERMS standard by designConclusionReferencesEducation of records managers and archivistsIntroductionHistory of training archivistsIntroduction of the Bologna systemThe VNIIDAD InstituteProfessional standardsArchival science education and (re)trainingConclusionReferencesConclusion to Part IIIII. Documentary formIntroduction to Part IIIPreservation of website recordsIntroductionBehaviour of users as a category for appraisalThe choice of metricsGoogle Analytics data: visitors returning to the sectionFindingsThe use of other elements as parameters for appraisalDetermining retention schedules in IsraelMetadata elements required for appraisal and disposition of websitesMethodology of determining metadata fieldsMetadata fieldsConclusionReferencesMetadata description schemas of cultural heritage institutions in the context of interoperabilityIntroductionMetadata models for digital cultural heritage resourcesMetadata descriptions of the cultural resources in MLAs in TurkeyOttoman Archives catalogue of the State Archives of TurkeyTurkish Republic catalogue of State Archives of TurkeySpecial collections of the State Archives of TurkeyMetadata description and dataset of manuscripts in TurkeyMetadata sets of the Inventories of TurkeyMetadata sets of the resources from the Anatolian Civilization MuseumMetadata sets of the Hatay Archeology MuseumCity archives in TurkeyConclusionNotesReferencesPreservation of digital print mastersIntroductionMethodologyComparative analysis of the legal deposit practicesArchiving born-digital print masters: selected examples of the European legal deposit practiceGermanyNorwayFranceConclusionAcknowledgementsReferencesBlockchain in digital preservationIntroductionDigital signatures, digital seals, certificates, and timestampsChallenges to long term preservation of digitally signed, sealed, and/or timestamped recordsUse of blockchain in digital preservationThe conceptThe TrustChain modelDiscussionConclusionAcknowledgementsNoteReferencesConclusion to Part IIIAppendix 1: Checklist for the assessment of implemented governmental e-servicesAppendix 2: Recommendations for planning and designing e-services between public administrationsAppendix 3: Checklist for single sign-on systemsAppendix 4: Checklist for ensuring trust in storage using IaaSAppendix 5: Metadata elements relevant for retention and disposition of websites
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