Case Study: HR Certification Institute & Top Employers Institute

Title: Emerging Evidence: Business Performance and the Validation of HR Best Practices

Website: www.hrci.org/docs/default-source/web-files/validation-of-hr-best- practices.pdf

HR Certification Institute & Top Employers Institute

About HRCI

HR Certification Institute (HRCI) is the premier professional credentialing organization for the worldwide human resources profession. Founded in 1976 and headquartered in the USA. HRCI is celebrating 40 years of setting the standard for HR mastery and excellence around the globe. An independent non-profit organization, HRCI is dedicated to advancing the HR profession through developing and administering Best-in-Class certifications, including the NCCA- accredited Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR). All HRCI’s credentials are recognized as the most rigorous, meaningful, and grounded professional certifications demonstrating competency, real-world practical skills, and knowledge in the field. Together with HRCI-certified professionals in 100 countries around the globe, HRCI ensures, strengthens, and advances the strategic value and impact of HR.

About Top Employers Institute

Top Employers Institute (TEI), headquartered in the Netherlands, is an independent organization that certifies excellence in employee offerings, HR practices, and the environment employers have in place for employees to advance their development. Since 1991, Top Employers Institute has recognized exceptional employers around the world with its annual Top Employers Global, Top Employers Continental, and Top Employers Country certifications. In 2016 Top Employers has recognized more than 1,000 Top Employers in 102 countries.

This case study was published in 2016. It is interesting to note that the term “Best Practice” is used 45 times in this case study. Figure 6.6 contains the results of assessing the HRCI & TEI method (i.e. certification of HR departments and individuals) as a Best Practice according to the BEST-method.

BEST Quick Scan

Figure 6.6 BEST Quick Scan: HR Certification Institute & Top Employers Institute case study.

Assessment of the Case Study HR Certification Institute & Top Employers Institute

The assessment performed using the BEST Quick Scan method is not intended to criticize the HRCI & TEI method, but to illustrate how the BEST Quick Scan assessment functions and could lead to different conclusions.

Summary Assessment of Case Study 9 (see Figure 6.6)

■ Results

- Seven criteria are complete.

■ Enabler

  • - Plan phase: four criteria are complete, and one criterion is incomplete. No information is available for three criteria.
  • - Do phase: four criteria are complete. No information is available for one criterion.
  • - Check phase: two criteria are complete. No information is available for two criteria.
  • - Act phase: three criteria are complete. No information is available for two criteria.

■ Process: both criteria are incomplete.

■ Format: there is no systematic approach used to describe the Best Practice in all its aspects and details.

The approach is not process-oriented. The approach applied by HRCI & TEI is focused on the development of skills and experiences of staff, building a culture of trust and respect, development of leadership and in creating the right environmental context (workplace flexibility, opportunities for learning, autonomy, etc.).

Conclusion of the Assessment of HRCI & TEI

Only 20 out of the 32 criteria are fulfilled. Too many pieces of information are absent for us to say that this case study is a Best Practice. It would be helpful to investigate the points that are not available in the case study through an on-site visit.

Case Study: ExxonMobil Safety, Health, and the Workplace

Who Is ExxonMobil?

ExxonMobil Corporation is an American multinational oil and gas corporation headquartered in Irving, Texas. ExxonMobil is the largest of the world’s Big Oil companies, or super majors, with daily production of 3 92 million BOE (barrels of oil equivalent); but it is significantly smaller than a number of national companies. With 37 oil refineries in 21 countries, constituting a combined daily refining capacity of 6.3 million barrels (1,000,000 m3), ExxonMobil is the largest refiner in the world. ExxonMobil consists of upstream, downstream, and chemical activities.

Title: Corporate Citizenship Report: Safety, Health and the Workplace

Website: http://corporate.exxonmobil.com/en/community/corporate-citiz enship-report/safety-and-health-and-the-workplace

Interesting aspects of this case study: every staff member of ExxonMobil has worldwide access to the experiences and Best Practices of their colleagues. ExxonMobil has a clear goal on safety: “Nobody Gets Hurt.” Prevention and lessons learned are characteristics that are clearly present.

Assessment of Case Study ExxonMobil Safety, Health, and the Workplace

Summary assessment of case study 10 (see Figure 6.7)

■ Results

- Five criteria are complete, and two criteria are incomplete.

■ Enabler

- Plan: eight criteria are complete.

- Do: five criteria are complete.

  • - Check: three criteria are complete. No information is available for one criterion.
  • - Act: five criteria are complete.

■ Process: one criterion is complete. No information is available for one criterion.

■ Format: there is no systematic approach used to describe the Best Practice in all its aspects and details.

Figure 6.7 BEST Quick Scan assessment of ExxonMobil Safety and Health

Conclusion

Many of the criteria are fulfilled. However, we have no written evidence of the process (exception KPI) and format criteria. If these two criteria would have been present, we could say that the Exxon Safety, Health, and the Workplace case study can be considered as a Best Practice. An on-site visit would be helpful to validate details and confirm the existence of a Best Practice.

 
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