Airline Operations Control


I. Operations FunctionOperations ControlIntroductionRegulatory FrameworkTerminologyDefining the IOCHistoryOCC ConsiderationsThe early yearsInto the 21st CenturyDrivers of Change in the IOCToward Customer CentricityInfluence of Social MediaLocationPurpose and PhilosophyAutonomyHierarchy and Reporting LinesNotesComposition of the IOCIntroductionOperations Control FunctionIOC Senior ManagementInternal RelationshipsIOC StaffIOC Duty ManagerOperational StaffOperations ControllerRoleResponsibilitiesThe PersonBackground and ExperienceKnowledge and EducationKey AttributesMotivation and passionDispositionSelf-management and team-fitCommunication SkillsCognitive SkillsRational, deductive thinkingIntuitive thinking – and thinking outside the boxProblem-Solving SkillsNetwork monitoringProblem identification and analysisProblem decision point and implementationAcquiring the Right PersonRecruiting and Selecting ControllersExternally sourcedInternally sourcedSelection processReferences and referees’ checksTraining ControllersOn the jobRecurrentFlight DispatcherRoleResponsibilitiesKnowledgeSkillsMaintenance WatchMeteorologyAircraft Allocation/PlanningLoad ControlCrew ControlCommercial and Customer Journey ManagementATC Flow Control/Slot ControlAirports CoordinatorFreight LiaisonSocial MediaSecurityExtended CommunicationsExternal RelationshipsKey Challenges for IOC ManagementNotesOperational Planning and PreparationIntroductionBusiness FactorsBusiness ModelNetwork Design: hub and spoke vs point-to-pointOperating Routes/LicencesOperating PortsPort readinessFleet Selection and MixCommercial FactorsThe Commercial ScheduleFleet UtilisationCommercial and operational nexusSchedule robustnessSchedule flexibilityOperational FactorsAir NavigationAirspaceCurfewsSlotsNoise AbatementAirport CharacteristicsPavement ConcessionsCrewingMaintenanceAircraft CharacteristicsInstrumentationWeight limitationsFuel capacity and consumptionReduced engine thrustCabin configuration and in-flight entertainmentCrew rest facilityDisinsection (or disinfection)Paint schemesFleet upgradesOwnership and insuranceOverwater operationsMission SpecificETOPSCharter OperationsSearch and Rescue (SAR)Special OperationsPolitically Sensitive OperationsContingency PlanningCompany Fuel PolicyFinal Ioc Preparations – the HandoverPolicyThe HandoverNotesOperational ProcessesIntroductionOperational Authority and AutonomySystems and ToolsСommunicationsBetween the IOC and AircraftWithin the IOCThe Gantt ChartUnderstanding the Gantt chartInformation Contained Within the Flight Block (sometimes Referred To As A Puk)Information Contained (explicitly) in the Gantt chartInformation Contained (implicitly) in the Gantt chartDesign Features of the Gantt chartDynamic Change in the Gantt chartManipulating the Gantt ChartBeyond the Gantt Chart – New DevelopmentsSoftware Relating to Other Functional Areas Within the IocComplementary ToolsNetwork status – OTPWeather status – current or developingMaintenance statusRegular OperationsProactive ApproachDowntimeIrregular Operations (IROPS)Operational Actions and StrategiesImpacting FactorsPotential DisruptionsIOC response Patterns (general)WeatherCommon Weather FactorsFogCloudWindWind Change EffectsThunderstormsCold Conditions – Snow and IceHot Conditions – High TemperatureTidal MovementTyphoon/cyclone/hurricaneEngineeringAir TrafficCrewingCabin crewAirportCustomersIndustrialCommercialSecurityMiscellaneousWorked ExampleImminent DisruptionsMeasuring the Effectiveness of the IOCNotesII. Operational Control in PracticeScenario-based Information FlowsIntroductionBriefIOC RolesEngineering Contact TrailPilot and Flight Attendant Crewing Contact TrailsCustomer Journey Management Contact TrailAirport TrailDispatch/Slot Control Contact TrailWeather Scenario: Snow At Jfk AirportBriefScenario DescriptionIoc InteractionUpdate @ 1915 UTCUpdate @ 1930 UTCUpdate @ 1945 UTCFinal CommentWeather Scenario: Thunderstorms At Syd AirportBriefScenario DescriptionIoc InteractionUpdate @ 1122 ESTUpdate @ 1125 ESTUpdate @ 1128 ESTUpdate @ 1132 ESTUpdate @ 1145 ESTU Pdate @ 1150 ESTFinal UpdateMulti-engineering Scenario: Unserviceabilities in the NetworkBriefScenario DescriptionIoc InteractionUpdate @ 0515 ESTUpdate @ 0520 ESTUpdate @ 0530 ESTU Pdate @ 0610 ESTUpdate @ 0620 ESTOperations Control in the FutureIntroductionIndustryTechnologyStaffExternal InfluencesSocial MediaFinal CommentNote From the AuthorsBibliography
 
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