Data Analysis

To operationalize the ESG guidelines pertaining to student involvement in the internal quality assurance process, we focus on the participation of students as equal partners in major internal quality assurance bodies and procedures in HEIs (ESG, Policy and Procedures for quality assurance). To understand if students participate in approval, monitoring and periodic review of study programmes, we focus on the voice of students in HEIs. Concerning the guidelines for the quality assurance of teaching staff, we will study what role do students' evaluations of academic staff teaching play, what instruments are used for this purpose and how they are used. For the data analysis of desk research, qualitative content analysis was employed (Babbie 2006). For the analysis of semi-structured interviews, a deductive coding scheme was used, following the qualitative content analysis approach by Mayring (2010). We coded the interviews looking for the attributes of power, legitimacy and urgency (Mitchell et al. 1997) which are aligned to the three

studied ESG guidelines.

For the analysis of the survey data, questions were grouped into sections which contributed to understand power, legitimacy and urgency of students as stakeholders in the studied institutions. The survey questions were constructed based on the NSS survey.[1]

Table 1 Instruments of data collection

Desk research

Semi-structured interviews

Student survey

• National and institutional documents on internal quality assurances (national HE legacy, central HEI management documents or institutional quality statutes) Webpages, books, scientific articles

6 face to face interviews with internal quality assurance staff at both HE institutions (3 at the Dutch Faculty and 3 at the German Institute)

Interviewees: Internal quality assurance officer, Internal Quality Assurance Staff, Professors

2 face to face interviews with student associations at both studied HE institutions

176 students of all disciplines at both studied HE institutions

93 students from the Dutch and 83 of the German Institute

Dutch Faculty: 50 % of respondent were female, 30 male and 20 % are unknown. The average age of respondents was 23 and respondents were enrolled in 19 different study programmes

German Institute: 66 % of respondents were female and 34 were male. The average age of respondents was 22 and respondents were enrolled in 14 different study programmes

  • [1] The National Student Survey is yearly launched in the UK to investigate students' satisfaction with their study programmes and teaching quality
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