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A Handbook for Support Workers in Health and SocialCare: A Person-Centred Approach

The title 'support worker'How to read and use this handbook Important themes throughout the handbook The caring relationship Increasing roles and responsibilities of support workers Changing times: change in health /social care as a constant The need for an adaptable and flexible workforce to build career opportunities Being safe Valued as the key deliverers of care by clients and family Knowing yourself Introduction Learning outcomes Setting the scene Being self-aware Emotional intelligence The Johari window Discrimination Values and beliefs Reflection in action Self-awareness and recognising the negative toll of caring Supervision and mentoring Peer support Resilience Self-care Conclusion References Know your support worker role Introduction Learning outcomes Setting the scene Your title Changing roles and your duty of care Your employer's duty Moral duty Client group Conclusion References Knowing the law to keep ourselves and our clients safe Introduction Learning outcomes Setting the scene How law is made in the UK Statute Common law Devolved powers and different judiciary Devolution Europe Standards of care underpinned by the law Conclusion References Knowing how to be with people Introduction Learning outcomes Setting the scene Person-centred care The patient relationship starts with 'hello'Compassion Barriers to person-centred care for the patient Promoting dignity Creating the right conditions for the relationship with the patient Core conditions Congruence Reflective exercise Unconditional positive regard (UPR)Empathy Active listening skills Body language or non-verbal communication Touch and physical contact References Knowing how to keep accurate records Introduction Learning outcomes Setting the scene Make sure you and others can read it and understand it accurately Abbreviations Colloquialisms Handwriting Order Only facts Not repetitive Up to date and in the moment Link to organisational guidance and training Written or computer records Data handling Good practice: Life stories and dementia Conclusion References Know how to work in a person-centred way Introduction Learning outcomes Setting the scene From powerlessness to empowerment Choice The funnel of communication Positive risk taking Supporting difficult choices From person-centred to personalisation Privacy and dignity Confidentiality and social media Safeguarding Safeguarding and your responsibilities Children and young people Vulnerable adults Abuse Mental health awareness Dementia Conclusion References Know how to be competent in your current role Introduction Learning outcomes Setting the scene Training and development Theory and practice Development scales Competency debate How to measure support worker competence and evaluate quality care How to record and keep evidence of competence Conclusion References Know how to develop for new opportunities Introduction Learning outcomes Setting the scene Lifelong learning Continuing professional development Learning as adults Learning technologies Education and Covid-19 How to stay up to date Career progression Regulatory and professional bodies Apprenticeships Shadowing Qualifications Foundation degrees A new post Applying for a new position Temporary/hourly paid work Current and previous employer references DBS checks The interview How to prepare Writing the application form Managing nerves Promotion Assertiveness Mentoring and coaching Management and leadership Business and enterprise Conclusion References

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The Rationale for Involving Peer Support Workers in Mental Health
People with mental health problems are more likely to experience violence, abuse, stigma and discrimination, restricted political and civil rights, reduced participation in society as well as a lack of access to health, education and employment (Funk et al. 2010). In all resource settings, people living...
(The Palgrave Handbook of Sociocultural Perspectives on Global Mental Health)
Developing support for primary health care: Professional societies, guidelines, and information for patient self-management
In the longer term, creating a stronger sub-speciality of primary care based in medical schools would help put it on the same footing as other specialities. To raise the prestige of primary care, the current “family medicine” speciality should be a more prominent part of medical school faculties,...
(Strengthening social cohesion in Korea)
Coaching in education: supporting the mental health and well-being of pupils and staff
Mark Adams and Jak Lee Where is coaching needed most? Where does coaching have the potential to make a truly meaningful difference? In which domain does the application of coaching have the potential to make a significant contribution to both current and future generations? Where does the application...
(Emerging Conversations in Coaching and Coaching Psychology)
Determining Overall Risk and Exposure for Worker Safety, Health, and Well-Being
Today’s environmental, public, and occupational health professionals have a greater understanding of the health risks associated with multiple stressors encountered, either simultaneously or in sequence, over the life span of individuals. They can also better estimate not only the additive or exponential...
(Total Exposure Health: An Introduction)
A mindfulness relationship-based model to support maternal mental health and the mother-baby relationship in pregnancy and beyond birth
It is clear that the modern science of epigenetics, interpersonal neuroscience, attachment and mindfulness resonate with the primal wisdom that has allowed us to evolve into human beings. Very often, research findings confirm what humans have intuitively known for millennia. Training the mind to see...
(Cultivating Mindfulness to Raise Children Who Thrive: Why Human Connection from Before Birth Matters)
The role of the housing support worker in recovery
Interviewees, in some cases, highlighted the positive experience they had in relation to their support workers and other housing staff in their overall recovery as well as the support given at crisis point. Some women talked about positive referrals to other helpful agencies that they would not have...
(Housing and Domestic Abuse: Policy into Practice)
The value of peer support workers
According to our qualitative research findings, there is general agreement among consumers, their families and other supporters and staff that wards need to have peer support workers who spend time with consumers and their families (Brophy et al. 2016b; Fletcher et al. 2019a, 2019c). For example, the...
(Restrictive Practices in Health Care and Disability Settings: Legal, Policy and Practical Responses)
What does it take to become a peer support worker?
Time for healing Bette was bereaved by her son’s death at his workplace and was the first staff person at CMN for the new peer support programme for families bereaved by a work-related death. She began as a volunteer to develop a role as a PSW. But what does it take to become a PSW? It took...
(Sustaining Social Inclusion)
The title 'support worker'
In this book, we are attempting to start a conversation, make an assertion, that, although the support worker title is used generically, the role should be respected as a single discipline in its own right, as there is, across the sectors of both health and social care where you work, an overlap of knowledge,...
(A Handbook for Support Workers in Health and SocialCare: A Person-Centred Approach)
Increasing roles and responsibilities of support workers
We frequently refer to ‘context’ in this handbook; this is everything in your practice that has an impact upon who you support and care for and how you fulfil your responsibilities. You will see in Chapter 3 that the support worker role is expanding; this is because of the workforce challenges such...
(A Handbook for Support Workers in Health and SocialCare: A Person-Centred Approach)