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Home arrow Management arrow The manager’s question and answer book

A short course of lectures
«The manager’s question and answer book»





How can I help employees with a personality conflict get along better?What are the benefits of working with search firms?What if bad job performance is due to a physical problem?How can I conduct an effective reference check?What can I do to make help-wanted ads more effective?When should I discuss money?How can I make a new hire's first day on the job productive?What criteria should be used in setting performance standards?How do I prevent disagreements from escalating into violent incidents?How do I conduct an internal investigation?What is the importance of body language in communication?How can I build networking skills?How do I say "no" to an employee request?How can I communicate more effectively with employees in remote locations?What can I do to help a new hire succeed in the job from the first day?What mistakes do managers make that undermine team productivity?How can I become better at making presentations?How can I best deliver a sincere compliment when praising employees?How do I cope with someone who becomes angry with me and loses his or her temper before others?How can I counsel a poorly performing employee?How should I best approach quarterly meetings?How can I make new hires members of the team from their first day on the job?How do I best use Web ads to recruit people?What if I don't feel right about terminating an employee?How can I instill ownership to motivate employees?How can I best get my messages across?What are the four stages of cross-functional teams?I've seen change inaugurated, then things return to before the change. How can I avoid slippage back into old ways?How can I adapt my employees' jobs to make the work itself motivating?How can I respond to an angry employee?Is there such a thing as "good" conflict and how can I take advantage of it?How can I improve my writing style?How can I make traveling less stressful?When and how should I notify all the other applicants that the job has been filled?How do I create a culture of empowerment?When should I talk to employees in person, and when should I use written documents?What can I do to make sure my assessment is legally defensible?What can I do to address conflicts with other managers within my organization?How can I build trust from the team?How do I conduct progressive discipline?Can I be sued for not firing some employees?How can I work with a group to reach consensus on an issue?What are my responsibilities as group leader?How can I stimulate creative ideas?When should I hold meetings?How can I keep someone from dominating a team session?What kinds of notes should I be taking during an interview and how should I use them?How can I reduce stress due to work?How can I know when change is in the wind so that my department can prepare for it?Why is it important to have diversity within my team?How can I present my ideas persuasively?What can I do to be a better evaluator?How can I use small improvements to build on a major shift in operations?What do successful work teams have in common?Meetings ManagementHow do I choose members of a cross-functional team?How can I skip meetings to get work done without getting flack from the meeting leader?Is there any best way to conduct the year-end performance appraisal interview?As an attendee at a meeting, what can I do to make the meeting more productive?What should I document as part of performance management?How do I handle a talented loner or non-team player on my team?What do I do if an employee becomes very emotional, or even threatening, when I terminate her?What can I do to get people to meetings on time?If the performance problem is due to a personal problem, how do I start talking about someone's personal life without appearing to be nosy or invading privacy?What is the best way of keeping a meeting from wandering off course?How do I motivate my staff to see the opportunity that comes with change?What are "reasonable accommodations"?How can I encourage employees to use their initiative?Why should team members be involved in the selection process?How can I motivate off site employees?Are there legal implications in the performance appraisal process?Should I include individual credibility as part of performance management?How do I create an atmosphere of openness and trust in my staff?How important is it for me to help employees find the work "fun"?How do I keep enthusiasm high during tough economic times?When I hear rumors that an employee is angry with me, how do I deal with him?What is termination for cause?Recruitment, Hiring, Orientation, and RetentionDiscipline and TerminationHow can I engage employees in this process?How can I get things back on track after I have an argument with an employee?How can I recognize my hot buttons?If I give my employees regular feedback about their work, why do I need to conduct formal evaluations?How do I keep plateaued employees motivated?What do I do when an employee disagrees with something I have written on the performance appraisal? If I accept their argument, can I upgrade their assessment?How can I best give directions to my employees?How can I ensure that individuals hired fit into our corporate culture?How do I counsel employees for misconduct or rule violations?What is the best way to conduct a termination meeting?Do I have to suffer from all those interruptions during the day?How can I increase the number of prospective candidates available?I seem to work from crisis to crisis. What am I doing wrong?Is it always wrong to express my own anger?Why do meetings start late, drag on forever, and fail to accomplish anything?Change ManagementWould dating a colleague have a negative impact on my career?TeambuildingWhat are the most common errors managers make in performance appraisals?How can I counteract the negativity of a few employees?What should I do to improve my relationships with my superiors?How can I encourage my employees to share their ideas or talk about problems with me?What constitutes a well-written job description?How can I get employees to accept being evaluated?What are the advantages of recruiting on the Web?How do I coach an employee?How can I minimize intrusions on my personal time?How can I determine what the requirements are for the jobs I have to fill?Performance ManagementHow can I help employees cope with change that requires new skills and practices?How do I identify employees' needs to motivate them better?What can I do to improve decision making at a meeting?If my team develops action plans that could fail, what should I do?How can I improve my listening ability?How do I legally discuss accommodations with the applicant?How can I ensure that I get credit for the work I do?How do I handle my boss if she is a bully?How do I decide between two good candidates?What is progressive discipline?How are employees demotivated?How can I eliminate procrastination?What can I do if I expect termination?Is there a good balance between micromanagement and a hands-off approach to motivate employees?How can pulling employees together into a team maintain productivity during tough economic times?How can I measure my acceptance of change?How wise is it to use competition among employees to motivate and encourage increased productivity?What are the key employment laws related to hiring?What alternatives do I have to termination?When should I seek help in resolving conflicts between my employees?Motivational ManagementWhat can I do to get members to follow through after a meeting?What do I do if there are people on my staff adamantly opposed to the change?Why is termination sometimes a good thing for the employee being fired?If I bring up a problem, what do I do or say if the employee becomes emotional?How can I make sure I hire the right person?How do I delegate tasks that I'm tempted to do myself?Why do most appraisal programs call for formal reviews during the year?How can I improve the quality of reports I write? I do project progress reports, variance reports, and proposals.How can I better organize my workspace to maximize my productivity?Conflict ManagementHow can I help my high achievers to feel uniquely valuable?How can I better manage e-mail messages I send?What are my responsibilities as team leader?What can I do to motivate my average or mediocre performers?I worry that I won't be able to handle objections to a change in a staff meeting. What can I do to overcome objections in that situation?If I have to lay people off to save money, how do I choose which ones to let go when none are problem performers?How do I involve employees in change efforts without abdicating my own authority over the final decisions?How do you keep an employee who was passed over for a promotion motivated?What do I say to the rest of my work group about termination of an employee in the group?What non-financial rewards and recognition can I use to motivate my employees?Can an employee assistance program (EAP) solve performance and discipline problems?What should 1 do if I am caught in a personality conflict?How can I ask questions to get the information I need to do my job?How can I get my team through a period of change overload?What is the 'halo effect'?How can I become more effective as a negotiator?How can I use the evaluation to set employee development plans for the next year?How can I be a change leader?How can taking my employees away from the work environment enable me to build a sense of teamwork?How can I effectively prescreen candidates?If I build a strong team, am I abdicating power or control?How can I create a culture that will encourage flexibility and innovation?How do I go about mediating a dispute?How can I balance the demands of the workplace with my family obligations and personal interests?One of my colleagues continually interrupts me. What can I do or say to end this?How can I counter groupthink?How can I probe for an applicant's weaknesses?What are the ten most common interviewing questions that could cause legal problems?What do I do if I discover a project just won't work?How can I encourage all to participate at a meeting?What can I do to make a candidate feel more at ease?How do I get commitment to a change from my staff?How do I hire the best recruiting firm?Why should I build a sense of teamwork among my staff members?How can I deal with workaholism?How can I tell the difference between personality conflicts and conflicts due to misunderstandings and true work-related problems?Communication ManagementDo I need to document the termination meeting?What kind of handshake makes the best impression?Given the costs of recruitment, how do I reduce turnover?How do I deliver really bad news?As a new supervisor, how do I build rapport with the informal group within the department?How do I determine what to do first?How can I start working from home?How can you motivate an employee who has reached the top of her salary range and is not qualified for promotion?How can I motivate part-time workers and temps?How can I manage the e-mail I receive?How can I resolve conflicts within my team?How should I phrase a goal or standard?How do I keep control of a meeting?How should I respond when an employee says to me, That's not my job"?How can involvement of the team in department goal setting and planning improve the likelihood of achieving the plans?What are "stretch" goals?What can I do to get my employees to think for themselves?How can I maximize the use of exit interviews?What do I do if I can't hire anyone from my group of winners?What does it mean for an employee to be hired "at will"?How important are the physical surroundings in motivating my employees?How can I counter erroneous rumors?How can I ensure that ethics and integrity aren't just values listed on a sheet of paper?Life and Career Skills
 
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