Communicating With Agency Executive Personnel

A related duty of the clinician during maintenance is to recognize and reinforce supervisory efforts in promoting participant involvement in meaningful activities just as the supervisor does with direct support staff. One of the best ways a clinician can support a supervisor in this respect is by informing agency executive personnel about commendable supervisor performance. Clinicians can provide such information about the supervisor’s performance through informal comments to agency executives during their routine interactions with the executives. Clinicians can likewise schedule periodic meetings with key senior managers to more formally highlight the successful work of supervisors. The intent is that agency executives will in turn express commendation and general support to the supervisors.

Scheduling meetings with executive personnel is also important to keep them informed about the agency’s overall progress in providing meaningful consumer services as referred to earlier. Such information is important for sustaining the agency’s focus on providing meaningful activities. Center-based programs, like most human service agencies, inevitably grapple with changes over time that can detract from attention directed to meaningful activity provision such as changes in executive leadership, reorganization, and the introduction of other initiatives to improve services. Consequently, clinicians should be prepared to actively encourage a center’s executive body to maintain a focus on the meaningful quality of the center’s day- to-day activities.

Clinicians can help supervisors maintain staff provision of meaningful activities by providing feedback to the supervisors about their monitoring and feedback with staff, ensuring the integrity of the supervisors’ monitoring, and keeping agency executives informed about the supervisors’ success in continuously promoting participant involvement in meaningful activities.

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