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A Performance Management System to Improve Student Success in Italian Public Universities: Conditions and Critical Factors of an IT System

Lucia Giovanelli, Federico Rotondo, and Ludovico Marino)

Abstract Didactic performance plays a central role in the survival and success of public universities especially because of the present and future effects on the public financing system of Italian universities. It also contributes to the goal of quality assurance in higher education, which is pursued by a new frame that is set by the state. The aim of this paper is to design a performance management system to improve student success. It also aims to highlight the conditions and features that an IT system should have in order to effectively serve its purpose. The level of analysis is the degree course of a department of an Italian public university, which is responsible for the organization, planning and results of didactics. Three specific moments during the student’s career are considered: precollege and entrance phase, degree course duration and final phase and postcollege outcomes.

Keywords Universities • Performance management • Student success • Information system

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A Performance Management System to Improve Didactic Performance of a Bachelor Degree Course
A bachelor degree course, which usually lasts three academic years in Italian universities, is considered. The rationales behind the model are that the improvement of didactic performance in an organization derives from student success [7] and that the latter should be planned in advance and explained...
(Reshaping Accounting and Management Control Systems: New Opportunities from Business Information Systems)
Combine Your Performance Management System with Measuring Values and Behavior
Ensure as an organization that you also track how targets are achieved to enhance a mindset defined by the company's values. Positive and outstanding behavior according to your set of behaviors should be encouraged and vice versa behavior you would not like to embed in your organization should be fed...
(Dos and DonвЂ™ts in Human Resources Management)
Performance Management Systems and Reforms
The public administration literature tends to focus on specific aspects related to performance management, particularly, the measurement of performance, incentives, the use of the information about performance, and malfunctions of the system. Only rarely it is engaged with the design of performance management...
(Public Policy and Performance Management in Democratic Systems: Theory and Practice)
Core Pathologies of Performance Management Systems: Gaming and Distortion
The literature usually refers to two types of deliberate distortions in performance management systems: effort substitution and gaming. The multitasking literature suggests that in order to improve performance in a certain area, managers may invest in specific tasks at the expense of (possibly important)...
(Public Policy and Performance Management in Democratic Systems: Theory and Practice)
Planning a Performance Management System Using the AHP
In this section, we develop a framework for planning a performance management system using the AHP methodology. This framework first maps the organization’s activities and identifies the main areas of activity where performance should be evaluated. The next stages relate to the priorities in amassing...
(Public Policy and Performance Management in Democratic Systems: Theory and Practice)
A Comprehensive Framework for Planning a Performance Management System
The framework suggested here, illustrated in Table 5.1, consists of eight stages, targeted toward expert surveys among an organization’s workers. The first stage includes the mapping of the activities and issues of a given agency or unit that are to be evaluated for their performance. Such mapping...
(Public Policy and Performance Management in Democratic Systems: Theory and Practice)
Performance Management Systems in the Public Sector and in Public Universities
Over the last 25 years, performance measurement systems have been one of the main tools that have been introduced by the reforms of Western countries, following the principles of New Public Management (NPM) [8]. Since the 1980s, the attention that has been paid to the development of result-based management...
(Reshaping Accounting and Management Control Systems: New Opportunities from Business Information Systems)
Performance Management Systems
Viewed through the lens of organizational behavior (Mintzberg, 1983), complex systems dynamics (Boland and Fowler, 2000), and organizational learning (Moynihan, 2008), performance management systems operating across organizational and interorganizational contexts are interlocking processes that are intentionally...
(Governance networks in public administration and public policy)
Challenges for Performance Management Systems in Governance Networks
All of the challenges associated with performance management described in the previous section surface in the more relatively simple contexts of an organization. The validity of data, the social construction of what gets counted and why, and the role of transaction costs can be found within performance...
(Governance networks in public administration and public policy)