Applying the Strategic Risk Communications Process™: Two Case Studies

The customized Strategic Risk Communications Process™, supported by mental models research, was applied through two case studies. [1] The researchers first worked with a team from the City of Tulsa Public Works (Tulsa Team). The researchers then worked with a team comprising several members of the Virginia Biosolids Council (VA Team). Key objectives of the case studies were to: a) customize the Strategic Risk Communication Process™ to address the specific challenges and opportunities facing these two biosolids programs; and b) to inform the development of prototypical strategies that could be adapted by other biosolids professionals to serve their own needs. One goal of this project was to tailor the scope of the comprehensive mental models research to fit the individual needs and resources of biosolids land application programs, so that these programs could derive greatest value from the Process, within their time and resource constraints.

The rest of the chapter summarizes how the Process was applied in the case studies, emphasizing how mental models research supported the application of the Process. Key findings and products of the case studies and broader lessons for the biosolids industry are highlighted.

  • [1] Steps 1 to 4 were completed as part of the case study applications. The researchers offered theCase Study Teams specific recommendations and draft plans for completing Steps 5 and 6 of theProcess on their own.
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