Fit with CCRC population
Although we have touched upon this issue before in this and earlier chapters, we think it wise to reiterate it again here. Regardless of whether using a corporate, nonprofit, volunteer, or other option for training residents, consider the fit with the CCRC population. If the trainers do not understand the challenges and the positive benefits of working with older adults, many of whom may have specific health challenges, the training may not be successful. Make sure that the individual or organization that is chosen understands the unique characteristics of the population that resides in the CCRC.
In summary, this chapter has provided an overview of key decisions that need to be made regarding training and trainers before implementing a technology training program in CCRCs. Although many considerations need to be taken into account, thinking through these issues should provide adequate guidance to determine whether the training can be done by CCRC staff or whether an external individual or organization should conduct the training.
Czaja, S. and Sharit, J. 2013. Designing training and instructional programs for older adults. Boca Raton, Florida: CRC Press.
Rogers, W. A., Campbell, R. H., and Pak, R. 2001. A systems approach for training older adults to use technology. In N. Charness, D. C. Parks, and B. A. Sabel (Eds.), Communication, technology and aging—Opportunities and challenges for the future (pp. 187-208). New York: Springer.
Swezey, R. W. and Llaneras, R. E. 1997. Models in training and instruction. In G. Salvendy (Ed.), Handbook of human factors and ergonomics (2nd ed., pp. 514-577). New York: Wiley.