Appendix C. The Real Estate Settlement Procedures Act

The Real Estate Settlement Procedures Act (RESPA) is enforced by the U.S. Department of Housing and Urban Development (HUD). HUD defines the act as follows.

RESPA is about closing costs and settlement procedures. RESPA is a HUD consumer protection statute designed to help home buyers be better shoppers in the home buying process. RESPA requires that consumers receive disclosures at various times in the transaction and outlaws kickbacks that increase the cost of settlement services.

A visit to the HUD website ( gives much valuable information both as to your rights and how to file a complaint if you believe your lender is not following the law. There is also information on mortgage insurance and consumer tips.

The site also contains a frequently asked questions section that has several examples of what is not protected by RESPA. It is worthwhile reading before filing a complaint. The following information modified from the RESPA website ( res/respa_hm.cfm) gives a more detailed explanation of some of RESPA's requirements. RESPA requires that borrowers receive disclosures at various times. Some disclosures spell out the costs associated with the settlement; outline lender servicing and escrow account practices, and describe business relationships between settlement service providers.

RESPA also prohibits certain practices that increase the cost of settlement services. Section 8 of RESPA prohibits a person from giving or accepting anything of value for referrals of settlement service business related to a federally related mortgage loan. It also prohibits a person from giving or accepting any part of a charge for services that are not performed.

Section 9 of RESPA prohibits home sellers from requiring home buyers to purchase title insurance from a particular company. RESPA covers loans secured with a mortgage placed on a one-to- four-family residential property. These include most purchase loans, assumptions, refinances, property improvement loans, and equity lines of credit. HUD's Office of RESPA and Interstate Land Sales is responsible for enforcing RESPA.

RESPA Required Disclosures

Required Disclosures at the Time of Loan Application

When borrowers apply for a mortgage loan, mortgage brokers and lenders must give the borrowers the following.

• A Special Information Booklet, which contains consumer information regarding various real estate settlement services. (Required for purchase transactions only.)

• A Good Faith Estimate (GFE) of settlement costs, which lists the charges the buyer is likely to pay at settlement. This is only an estimate and the actual charges may differ. If a lender requires the borrower to use a particular settlement provider, then the lender must disclose this requirement on the GFE.

• A Mortgage Servicing Disclosure Statement, which discloses to the borrower whether the lender intends to service the loan or transfer it to another lender. It also provides information about complaint resolution.

If the borrowers do not get these documents at the time of application, the lender must mail them within three business days of receiving the loan application.

If the lender turns down the loan within three days, however, then RESPA does not require the lender to provide these documents. The RESPA statute does not provide an explicit penalty for the failure to provide the Special Information Booklet, Good Faith Estimate, or Mortgage Servicing Disclosure Statement. However, bank regulators may choose to impose penalties on lenders who fail to comply with federal law. Please read the section on RESPA enforcement for more information.

Required Disclosures before Settlement/Closing Occurs

Note: The terms settlement and closing can he and are used interchangeably. An Affiliated Business Arrangement (AfB A) Disclosure is required whenever a settlement service provider involved in a RESPA-covered transaction refers the consumer to a provider with whom the referring party has an ownership or other beneficial interest. The referring party must give the AfB A disclosure to the consumer at or prior to the time of referral. The disclosure must describe the business arrangement that exists between the two providers and give the borrower an estimate of the second provider's charges.

Except in cases where a lender refers a borrower to an attorney, credit reporting agency, or real estate appraiser to represent the lender's interest in the transaction, the referring party may not require the consumer to use the particular provider being referred.

The HUD-1 Settlement Statement is a standard form that clearly shows all charges imposed on borrowers and sellers in connection with the settlement. RESPA allows the borrower to request to see the HUD-1 Settlement Statement one day before the actual settlement. The settlement agent must then provide the borrowers with a completed HUD-1 Settlement Statement based on information known to the agent at that time.

Required Disclosures at Settlement

The HUD-1 Settlement Statement shows the actual settlement costs of the loan transaction. Separate forms may be prepared for the borrower and the seller. Where it is not the practice that the borrower and the seller both attend the settlement, the HUD-1 should be mailed or delivered as soon as practicable after settlement.

The Initial Escrow Statement itemizes the estimated taxes, insurance premiums, and other charges anticipated to be paid from the escrow account during the first twelve months of the loan. It lists the escrow payment amount and any required cushion. Although the statement is usually given at settlement, the lender has forty-five days from settlement to deliver it.

Required Disclosures after Settlement

Loan servicers must deliver to borrowers an annual escrow statement once a year. The annual escrow account statement summarizes all escrow account deposits and payments during the servicer's twelve- month computation year. It also notifies the borrower of any shortages or surpluses in the account and advises the borrower about the course of action being taken.

A Servicing Transfer Disclosure Statement is required if the loan servicer sells or assigns the servicing rights to a borrower's loan to another loan servicer. Generally; the loan servicer must notify the borrower fifteen days before the effective date of the loan transfer. As long as the borrower makes a timely payment to the old servicer within sixty days of the loan transfer, the borrower cannot be penalized. The notice must include the name and address of the new servicer, toll-free telephone numbers, and the date the new servicer will begin accepting payments.

RESPA's Consumer Protections and Prohibited Practices

Section 8 — Kickbacks, Fee-Splitting, and Unearned Fees

Section 8 of RESPA prohibits anyone from giving or accepting a fee, kickback, or anything of value in exchange for referrals of settlement service business involving a federally related mortgage loan. In addition, RE SPA prohibits fee splitting and receiving unearned fees for services not actually performed. Violations of Section 8's antikickback, referral fees, and unearned fees provisions are subject to criminal and civil penalties. In a criminal case, a person who violates Section 8 may be fined up to $10,000 and imprisoned up to one year. In a private lawsuit, a person who violates Section 8 may be liable to the person charged for the settlement service an amount equal to three times the amount of the charges paid for the service.

Section 9 — Seller-Required Title Insurance

Section 9 of RESPA prohibits a seller from requiring the home buyer to use a particular title insurance company, either directly or indirectly, as a condition of sale. Buyers may sue a seller who violates this provision for an amount equal to three times all charges made for the title insurance.

Section 10 — Limits on Escrow Accounts

Section 10 of RESPA sets limits on the amounts that a lender may require a borrower to put into an escrow account for purposes of paying taxes, hazard insurance, and other charges related to the property. RESPA does not require lenders to impose an escrow account on borrowers; however, certain government loan programs or lenders may require escrow accounts as a condition of the loan.

During the course of the loan, RESPA prohibits a lender from charging excessive amounts for the escrow account. Each month, the lender may require a borrower to pay into the escrow account no more than one-twelfth of the total of all disbursements payable during the year, plus an amount necessary to pay for any shortage in the account. In addition, the lender may require a cushion, not to exceed an amount equal to one-sixth of the total disbursements for the year.

The lender must perform an escrow account analysis once during the year and notify borrowers of any shortage. Any excess of $50 or more must be returned to the borrower.

RESPA Enforcement Civil Lawsuits

Individuals have one year to bring a private lawsuit to enforce violations of Section 8 or 9. A person may bring an action for violations of Section 6 within three years. Lawsuits for violations of Section 6, 8, or 9 may be brought in any federal district court in the district in which the property is located or where the violation is alleged to have occurred. HUD, a state attorney general, or a state insurance commissioner may bring an injunctive action to enforce violations of Section 6, 8, or 9 of RESPA within three years.

Loan Servicing Complaints

Section 6 provides borrowers with important consumer protections relating to the servicing of their loans. Under Section 6 of RESPA, borrowers who have a problem with the servicing of their loan (including escrow account questions), should contact their loan servicer in writing, outlining the nature of their complaint. The servicer must acknowledge the complaint in writing within twenty business days of receipt of the complaint. Within sixty business days, the servicer must resolve the complaint by correcting the account or giving a statement of the reasons for its position. Until the complaint is resolved, borrowers should continue to make the servicer's required payment.

A borrower may bring a private lawsuit, or a group of borrowers may bring a class action suit, within three years, against a servicer who fails to comply with Section 6's provisions. Borrowers may obtain actual damages, as well as additional damages if there is a pattern of noncompliance.

Other Enforcement Actions

Under Section 10, HUD has authority to impose a civil penalty on loan servicers who do not submit initial or annual escrow account statements to borrowers. Borrowers should contact HUD's Office of Consumer and Regulatory Affairs to report servicers who fail to provide the required escrow account statements.

Filing a RESPA Complaint

Persons who believe a settlement service provider has violated RESPA in an area in which the department has enforcement authority (primarily Sections 6, 8, and 9) may wish to file a complaint. The complaint should outline the violation and identify the violators by name, address, and phone number. Complainants should also provide their own name and phone number for follow-up questions from HUD. Requests for confidentiality will be honored. Complaints should be sent to:

Director, Office of RESPA and Interstate Land Sales

U.S. Department of Housing and Urban Development 451 7th Street, SW, Room 9154 Washington, DC 20410

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