Table of Contents:
- • Raise awareness among citizens about the work of Parliament to increase public interest and scrutiny over its activities.
- • Organise a nationwide awareness campaign to inform citizens about the impact of the bylaws related to the election of the governorate (e.g. Governorate Councils Districting Bylaw) and local councils, in collaboration with local stakeholders from media and civil society to encourage all segments of society, including vulnerable groups, to participate in the 2017 local elections Specific activities should be organised to raise awareness among youth and other groups in society with a lower interest in voting. Initiatives such as Naseej (fabric), which brought together 130 young people from different governorates to enhance youth participation in the 2016 parliamentary elections, illustrate that promising citizen-driven initiative have been underway in this regard.
Open government in practice: Enhancing current practices across the different levels of government
- • Formalise citizen consultation to overcome ad hoc approaches and open up participation across the different levels of government to new groups and close the feedback loop.
- • Review the channels and tools used by government entities to inform the public about consultation and engagement opportunities. Provide clear indications on who will deal with citizen feedback, and create social media accounts while continuing to use traditional mass media. Awareness for existing manuals (e.g. “Participatory Approach to Strategic Planning in the Public Sector”) should be increased so that they become a reference document public officials.
- • Create mechanisms and institutions to make vulnerable segments of society a partner in the open government agenda and the national development process. That almost 70% of the population in Jordan is younger than 30 years of age suggests that engaging youth in public life and policy making should be a priority for the government. The examples of Finland and Tunisia illustrate that the OGP National Action Plan can feature youth-related commitments and may, due to the cross-sectorial scope and ambition of the plan and the international scrutiny provided by the OGP, act as an effective lever to turn commitments into actual practice.
- • Reinforce existing mechanisms to collect citizen feedback on the performance of public service delivery and quality, such as the Central Government Complaints System and the citizen satisfaction survey conducted by the King Abdullah II Centre of Excellence. Support new initiatives, such as the development of an individual Customer Service Charter for each government institution (Ministry of Public Sector Development). More regular use of surveys could help close the feedback loop, which would increase transparency and ultimately the quality of public services. For this purpose, all relevant information from surveys or consultation activities should be made public.