Video-Based Case Study Techniques
Short films or videos have been used in the training of non-technical skills for many decades and across many domains. There are a number of ways in which video-based case studies can be used and, if designed carefully, can actually contribute to skill development. The use of video is not simply about increasing the enjoyment a trainee has during training. Rather, a well-designed video can actually facilitate non-technical skill development through critical reflection, analogical reasoning and behavioural modelling.
Awareness Raising: In their simplest use, video-based case studies provide an engaging way to raise awareness of the role of nontechnical skills and demonstrate their relevance and importance. The popularity of documentary series such as Air Crash Investigation and Seconds from Disaster highlights that video-based case studies are a potentially powerful tool.
Discussion Starters: In the domain of medical education, the term trigger films was first coined in the 1980s to describe short movie vignettes used to present a scenario that could then be subjected to critical reflection and discussion in the training environment.19 Also, short videos featured heavily in early aviation CRM courses, and those early videos are sometimes quite extraordinary to watch today!
Behavioural Modelling: A more sophisticated use of video-based case studies involves their use as templates for behavioural modelling. Along the lines of the axiom ‘see one, do one, teach one’, observing expert performance is an important facet of learning, as described in the previous chapter. With careful design, scripting and production, a video can be created to demonstrate complex aspects of non-technical performance such as graded assertiveness or workload management.