The Future of Training and Assessing Nontechnical Skills
This book has set out to provide a practical guide to training and assessing non-technical skills. While it has been written with the range of high-risk industries in mind, it is hoped that much will also have been relevant to any modern and future workplace.
The first part of the book has set out a brief history of training and assessing non-technical skills, and emphasised the context that most of what we see in the focus and structure of our non-technical skills training programs in high-risk industries is based on the original development of crew resource management programs in commercial aviation.
The second part of this book has explored in some detail our understanding of how adults learn and the unique approach they bring, which must be accommodated in the design of non-technical skills training programs. This part of the book then introduced the general principles of training and assessment as they relate to non-technical skills and concluded with an overview of instructional design processes that can be used to build an effective program for training and assessing non-technical skills.
The final part of this book explored specific details as they relate to each of four major domains of non-technical skills: (1) situation awareness; (2) decision-making; (3) communication; and (4) task management. These are but four of the main domains of non-technical skills, and there are obviously others that this book did not touch on.
This chapter sets out some thoughts on the future of programs that set out to train and assess the non-technical skills of operators in high- risk industries. There is much we can continue to do to develop these training programs and create even more effective ways to enhance performance and safety.