Empathic Responding: Working at Mutual Understanding
chapter contents
Introduction to Responding Skills and the Importance of Empathic Relationships
- • Responding Skills
- • Empathic Relationships
- • Empathic Responding: A Wide View of Empathy
The Three Dimensions of Responding Skills: Perceptiveness, Know-How, and Assertiveness
- • Perceptiveness
- • Know-How
- • Assertiveness Responding with Empathy
- • The Basic Formula
- • Respond Accurately to Clients’ Feelings, Emotions, and Moods
- • Respond Accurately to the Key Experiences, Thoughts, and Behaviors in Clients’ Stories Becoming Competent and Confident in Responding with Empathy: Principles and Guidelines
- • Use Empathic Responses Throughout the Helping Process
- • Respond Selectively to Core Client Messages
- • Respond to the Context, Not Just the Words
- • Use Empathic Responses as a Mild Social-Influence Process
- • Use Empathic Responses to Stimulate Movement Throughout the Helping Process
- • Use Empathic Responses as a Way of Bridging Diversity Gaps
- • Recover from Inaccurate Understanding
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Tactics for Responding with Empathy
- • Give Yourself Time to Think
- • Use Short Responses
- • Gear Your Response to the Client, But Remain Yourself A Case: Mara, the Client and Carlos, the Helper
The Shadow Side of Responding
- • No Response
- • Distracting Questions
- • Cliches
- • Interpretations
- • Advice
- • Parroting
- • Agreement and Sympathy
- • Faking It
