Records management

The current information landscape and the proliferating information acronyms

Ideas about records, information, and content management have fundamentally changed and developed as a result of increasing digitalization. Though not fully harmonized, these new ideas commonly stress and underpin the need for a proactive and holistic information management approach. The proactive approach entails planning for the management of the entire information continuum before the information is created. For private enterprises and government institutions endeavoring to meet new information demands from customers, citizens and the society at large, such an approach is a prerequisite for accomplishing their missions. The incorporation of information technology into public and private business environments requires robust information management regimes (Mnjama & Wamukoya, 2007). Technology has led to the proliferation of the records that have to be managed. Within the context of public administrations, this is demonstrated through e-Government development.

The effective management of information in organizations has grown in importance and the New Public Management theory emphasizes the role of information in the management of performance and control of the agents’ actions (Harries, 2009). The variety of information that organizations have to manage continues to grow beyond the traditional types of information they are used to. Today’s information landscape requires the management of social media, content being generated by nontraditional means, instant messaging, blogs, wikis, collaboration tools, and social networks (Ballad et al., 2014). The exponential growth of digital information and the challenges it poses are overpowering. This is why it is often described with negative analogies such as “the digital deluge” and “data tsunami.” Understanding what the different information management constructs and acronyms have to offer in terms of solutions, is crucial to identifying a suitable system for the efficient management of information. In this chaotic environment with gigantic volumes of digital data, information that constitutes evidence of the transactions carried out in an organization has to be managed according to best practice. This is where records management as a sub-set of information management still plays a major role. There are however many other attempts aimed at managing the current information landscape and which have resulted in various information management acronyms, promising to deliver the magic bullet towards the management of different information resources. The list includes among many, the following:

Enterprise Content Management, Records Management and Information Culture Amidst e-Government Development. DOI:

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