Enterprise content management (ECM)

Enterprise Content Management (ECM) is defined as “The strategies, tools, processes, and skills an organization needs to manage all its information assets, (regardless of type) over their lifecycle” (vom Brocke, Simons, & Schenk, 2008, p. 1049). Other authors defined ECM as “the technologies used to capture,

definition from the Association for Information and Image Management (AIIM): http://www.aiim.org/ What-is-Document-Management

definition is from Business dictionary available at: http://www.businessdictionary.com/definition/ information-resources-management-IRM.html#ixzz40hMVeiN8

manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organization’s unstructured information, wherever that information exists” (MacMillan & Huff, 2009, p. 4). ECM is about the management of all content in an organization.

Enterprise content management and records management (ECRM)

Enterprise Content Management and Records Management is defined as “the strategy, technology, and processes for managing information assets facilitated by information technology” Strong (2008, p. 1). Strong combined Enterprise Content Management and Records Management and suggested the acronym “ECRM”.

Despite the proliferating acronyms, what is most important to organizations is the effective management of their information resources regardless of whether it is records, data, or content. Records, data, and content need to be of good quality if organizations are to make sound decisions and deliver good services. All organizations need high-quality information, which has to be authentic, reliable, and complete. The information/records management function involves many people in an organization. Most people have become records creators, which means that they should have a sense of ownership and accountability to the records they create. Everyone in the organization needs to understand the records management responsibilities. This would enable an understanding needed to effectively manage key business information. Therefore, today’s information environment requires holitistic, proactive, and collaborative enterprise-wide information management approaches and should engage different professions such as the IT, business process managers, business process analysts, information architects, records managers, archivists, and lawyers (Eriksson, 2014).

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