Records management

Records management is defined as a “field of management responsible for the efficient and systematic control of the creation, receipt, maintenance, use and disposition of records, including processes for capturing, and maintaining evidence of and information about business activities and transactions in the form of records” (ISO 15489-1, 2001, p. 7). The Archives and Information Science perspective further emphasizes the context, provenance, integrity, and authenticity of the records (Yeo, 2007). A records management system constitutes people, processes and technology. Records differ from other information assets because of the inherent transactional characteristics that make them reliable and authentic (Reed, 2005). Good records management underpins good governance and is of crucial importance in a digital environment where, records can easily be tampered with and manipulated. Government records are a source of public accountability of those we vote into power to manage our common public goods. These are people we expect to manage the public trust that mandates them to make decisions on our behalf as citizens.

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