Enterprise content management (ECM)

Enterprise content management

The increase in the amount of information that organizations need to manage has led to new information management constructs such as Enterprise content management (ECM). Smith and McKeen (2003) postulated that ECM is an emerging concept that academics, managers and vendors are trying to understand through research. The management of content is referred to as content management or ECM. ECM is an overarching term that refers to a number of different technologies used in the management of content (Iverson & Burkart, 2007). ECM is used to deal with the issue of vertical applications, island architectures, and it serves as a unified repository for all types of content (Kampffmeyer, 2004). Bantin (2008) postulated that ECM emerged around year 2000 as an application that combines the functionality of enterprise document management systems with service of content management application. This point of view is further confirmed by Kemp (2006), who stated that ECM systems are comparatively new and are believed to be advancements of Electronic Document Management Systems. Iverson and Burkart (2007) claimed that ECM began as a mechanism for staging and publishing web material.

ECM has evolved to address business needs at an enterprise level and to integrate traditionally independent content management technologies like document management, enterprise collaboration, knowledge management, email management, archiving solution, records management, and web content management, all in a unified platform. The literature review on ECM revealed that ECM is variably defined as a technology, an initiative, a framework, and skills (Glazer, Jenkins, & Schaper, 2005; Jenkins, Kohler, & Shackleton, 2006; MacMillan & Huff, 2009; Nordheim & Paivarinta, 2004; Smith & McKeen, 2003). MacMillan and Huff (2009) further argued that ECM is about the people in an organization, the context and content, and lastly about the technology.

The proliferation of unstructured information in organizations is one of the key drivers of ECM. ECM focuses on the management of content, a term used to cover a broad range of digital assets, including web content management, document management, and content management (Laplante & Guenette, 2000).

Enterprise Content Management, Records Management and Information Culture Amidst e-Government Development. DOI: http://dx.doi.org/10.1016/B978-0-08-100874-4.00003-X

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