The ECM salient factors
The literature review that the author undertook during her PhD research (Svard, 2014) identified the following factors to be of key importance to the effective management of content:
- • Business process management;
- • Collaboration;
- • Change management;
- • Repurposing of information;
- • Knowledge management;
- • System integration;
- • Enterprise architecture; and
- • Lifecycle management of information (Glazer et al., 2005; Jenkins et al., 2006; MacMillan & Huff, 2009).
The successful deployment of information systems ought to be based on enterprise architecture. This is because enterprise architecture enables good decision-making
Figure 3.1 The ECM Model.
See Svard, 2011, The Interface Between Enterprise Content Management and Records Management in Changing Organizations for reference purposes.
processes regarding information systems and how they fit the existing IT environment (Johnson & Ekstedt, 2007). The enterprise architecture models include applications, business processes, information, and the organization’s IT infrastructure. Enterprise architecture has become more important to organizations as it helps them to understand the impact of technology investments on overall operations as well as assisting them with legislative compliance. It also provides the essential framework for the communication, interpretation, and implementation of corporate objectives through a well-aligned IT environment (Butler Group, 2004). Fig. 3.1 derived from a literature study on ECM mentioned above.