The literature review results
The literature review confirmed that ECM is a relatively new area of research that has engaged primarily information system researchers and the technology industry while records management is an established field and practice that has occupied records managers/archivists. While records management focuses on records and their evidentiary value ECM focuses on the management of unstructured content, which includes documents, web pages, reports, audio files, video clips, project spaces, and shared disk drives. ECM has an enterprise-wide view and prescribes eight factors salient to the effective management of information; enterprise architecture, business process management, change management, collaboration, knowledge management, system integration, repurposing of information, and the life-cycle information management. These factors are presented in Chapter 3, Enterprise content management. There are international standards that aim to promote good records management practices. No ECM standards are extant. Records management systems have been used to maintain the quality of records, that is, their authenticity, reliability, integrity, and usability while ECM systems endeavor to manage and facilitate access to all an organization’s content.
Table 5.1 presents the identified characteristics of ECM and RM that are based on the literature review that the author carried out (for reference, see Chapters 2 and 3, Records management; Enterprise content management, for details):
The literature review resulted in an identification of the eight ECM factors mentioned on the foregoing page. These factors are referred to by the ECM proponents as crucial to the successful implementation of an ECM solution in an organization (Glazer, Jenkins, & Schaper, 2005; Jenkins, Kohler, & Shackleton, 2006; MacMillan & Huff, 2009; vom Brocke et al., 2008).