Study Skills for Master’s Level Students, revised edition: A Reflective Approach for Health and Soci


INTRODUCING KEY CONCEPTS IN COMMUNICATIONTHE IMPORTANCE OF GOOD COMMUNICATIONTOWARDS A DEFINITION OF COMMUNICATIONMy definition of communicationHow do we communicate?Communication, values and wellbeingDefinitions in academic studyMODES OF COMMUNICATIONCHOOSING YOUR APPROACH WHEN COMMUNICATING WITH OTHERSSTUDYING COMMUNICATIONS THEORYFrameworks of communicationThe Shannon and Weaver Transmission ModelJulia Wood’s Transactional ModelChannels of communicationUSEFUL READINGREFERENCESUNDERSTANDING OURSELVES AND OUR IMPACT ON OTHERSINTRAPERSONAL COMMUNICATIONSELF-AWARENESSDEVELOPING AWARENESS OF HOW EXTERNAL FACTORS IMPACT ON THE SELFKnowing our limitationsDEVELOPING AWARENESS OF HOW INTERNAL FACTORS IMPACT ON THE SELFValues and beliefsUNDERSTANDING OURSELVES AND OUR IMPACT ON OTHERS REFLECTIONNEGATIVE THINKINGPOSITIVE THINKINGREFLECTION AND REFLECTIVE PRACTICEReflective toolsUSEFUL READINGREFERENCESINTERPERSONAL COMMUNICATIONINTERPERSONAL SKILLSVERBAL COMMUNICATIONFirst impressionsPet namesAfter the introductionsThings to remember about verbal communicationPARALANGUAGEThings to remember about paralanguageNON-VERBAL COMMUNICATIONClothes and general appearanceFacial expressionEye contactENVIRONMENTAL COMMUNICATIONThings to remember about non-verbal languageINTEROULTURAL COMMUNICATIONLanguage barriersCOMMUNICATING WITH THE DEAF OR PEOPLE WITH HEARING LOSSUSEFUL READINGREFERENCESINTRODUCING TRANSACTIONAL ANALYSISWHAT IS TRANSACTIONAL ANALYSIS?THE CONCEPT OF EGO STATESThe Parent ego stateParent ego state wordsTone of voiceThe Adult ego stateRecognising the Adult ego stateThe Child ego stateChild ego state wordsChild ego state behavioursChild ego state attitudesTRANSACTIONS BETWEEN PEOPLEComplementary transactionsCrossed transactionsUlterior or covert transactionsLIFE SCRIPTSLISTENING TO PEOPLECOMMUNICATION THROUGH LISTENINGTHE USE OF EMPATHYACCEPTANCE AND NQN-JUDGEMENTAL WARMTHBEING GENUINESELF-DISCLOSUREACTIVE LISTENING SKILLSBody languageObserving the body language of the speakerAwareness of our own body languageAcknowledging and reflecting feelingsListening to silenceListening to people who are having suicidal thoughtsCONFIDENTIALITYUSEFUL READINGREFERENCESCOMMUNICATION AND INTERPERSONAL SKILLS IN PRACTICETHINGS THAT ARE IMPORTANT TO PEOPLEUNDERSTANDING OURSELVES AND OTHER PEOPLEBLOCKS AND BARRIERS TO EFFECTIVE COMMUNICATIONHow to deal with blocks and barriersDEALING WITH DIFFICULT PEOPLEVerbal de-escalationNon-verbal de-escalationWORKING IN ORGANISATIONS AND COMMUNICATING WITH OTHERSCODES OF PRACTICETHE WRITTEN WORDTELEPHONEEMAIL AND TEXTSOCIAL MEDIASUGGESTED READINGCASE STUDYDealing with angerREFERENCES
 
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