No Trust by Employees in Their Managers' Abilities to Make Correct Decisions

This is a particularly troublesome problem when employees’ morale deteriorates and they lose confidence in their managers’ ability to deal with what they perceive as a hopeless situation that could threaten their jobs— and even the company.

A semblance of that condition existed at one point at Hewlett-Packard. A new CEO walked into the mind-jarring job with the day-one objective of restoring an $80 billion company to its former glory. With new products as the lifeblood of the business, what would it take to fire up H-P personnel to go back to its cultural roots—to innovate and gain customer confidence? This was the same question raised by many of the intelligent, experienced, and generally savvy H-P personnel. They wondered about accepting and trusting the new CEO.

The essential point is that a convincing display of skill, courage, and determination are necessary traits that managers require, if employees’ confidence is to be restored and sustained. (See Chapter 6, “Master Leadership Skills.”)

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