Menu
Home
Log in / Register
 
Home arrow Business & Finance arrow Handbook of Business Communication
Source

References

Askehave, Inger & Anne Ellerup Nielsen. 2005. Digital genres: A challenge to traditional genre theory. Information Technology & People 18(2). 120-141.

Bargiela-Chiappini, Francesca. 2005. In memory of the business letter: Multimedia, genres and social action in a banking website. In Paul Gillaerts & Maurizio Gotti (eds.), Genre variation in business letters, 99-122. Frankfurt/M.: Peter Lang.

Baron, Naomi. 1998. Letters by phone or speech by other means: The linguistics of e-mail. Language & Communication 18(2). 133-170.

Beer, Alexander. 2004. The impact of electronic mail on business processes. Frankfurt/M.: Peter Lang.

Benson, Robert J. 2004. The increasing significance of computer forensics in litigation. Intellectual Property & Technology Law Journal 16(11). 1-4.

Bhatia, Vijay. 1993. Analysing genre: Language use in professional settings. London: Longman.

Blodget, Henry. 2005. The world's most expensive technology. Euromoney (May issue). 1.

Blundel, Richard. 1998. Effective business communication: Principles and practice for the information age. Hemel Hempstead: Prentice Hall.

Bolter, J. David, Richard Grusin & Richard A. Grusin. 2000. Remediation: Understanding new media. Cambridge, MA: MIT Press.

Chaffin, Brian. 2004. Oops: Make that 4 million spams a *year* for Bill Gates. the MacObserver. http://www.macobserver.com/article/2004/12/03.9.shtml (accessed 21 August 2007).

Chudnow, Christine. 2003. Business dilemma: Email retention policy. Computer Technology Review 23(1). 10-11.

Coffin, Caroline, Jim Donohue & Sarah North. 2013. Exploring English grammar: From formal to functional. Abingdon: Routledge.

Cortes, Maria Enriqueta. 2010. A combined genre-register approach in texts of business English. LSP Journal-Language for special purposes, professional communication, knowledge management and cognition 1(1). 13-28.

Crossley, Scott. 2007. A chronotopic approach to genre analysis: An exploratory study. English for Specific Purposes 26(1). 4-24.

Dertouzos, Michael. 2000. E-mail: Freedom or jail. http://www.technologyreview.com/article/400673/ e-mail-freedom-or-jail/ (accessed 11 July 2014).

Fitzpatrick, Michael. 2007. Digital generation dismisses email as “for old people”. The Guardian, December 6, 2007. 6.

Flowerdew, John & Alina Wan. 2006. Genre analysis of tax computation letters: How and why tax accountants write the way they do. English for Specific Purposes 25(2). 133-153.

Flynn, Nancy. 2012. The social media handbook. San Francisco: Pfeiffer.

Frehner, Carmen. 2008. Email - SMS - MMS: The linguistic creativity of asynchronous discourse in the new media age. Frankfurt/M.: Peter Lang.

Gains, Jonathan. 1999. Electronic mail - a new style of communication or just a new medium?: An investigation into the text features of e-mail. English for Specific Purposes 18(1). 81-101.

Gander, Kashmira. 2014. Former US President Jimmy Carter does not send emails because he thinks the NSA is spying on him. March 24, 2014. http://www.independent.co.uk/news/ world/americas/former-us-president-jimmy-carter-does-not-send-emails-because-he-thinks- the-nsa-monitors-him-9212843.html (accessed July 17, 2014).

Gimenez, Julio C. 2005a. Unpacking business e-mails: Message embeddedness in international business e-mail communication. In Paul Gillaerts & Maurizio Gotti (eds.), Genre variation in business letters, 235-255. Frankfurt/M.: Peter Lang.

Gimenez, Julio C. 2005b. The language of business e-mail: An opportunity to bridge theory and practice. Scripta manent: Journal of the Slovene Association of LSP teachers 1(1).

Gimenez, Julio. 2009. Mediated communication. In Francesca Bargiela-Chiappini (ed.), The handbook of business discourse, 132-141. Edinburgh: Edinburgh University Press.

Goddard, William G. 1933. The oldest trade documents. The Courier-Mail [Brisbane], October 7, 1933. http://trove.nla.gov.au/ndp/del/article/1127757 (accessed 10 July 2014).

Huling Emily. 2004. How to enhance your customers' agency experience. American Agent & Broker 76(12). 48-54.

Im, Hyun-Gyung, JoAnne Yates & Wanda Orlikowski. 2009. Temporal coordination through communication: Using genres in a virtual start-up organization. Information Technology & People 18(2). 89-119.

Intellireach. 2004. Content Inspector for GroupWise. http://www.intellireach.com/datasheets/Content/ ContInsp1204.pdf (accessed 2 December 2005).

Jacobsen, Martin M. 1999. Orality, literacy, cyberdiscursivity: Transformations of literacy in computer- mediated communication (walter ong). Ph.D. dissertation, Texas A&M University.

Jorgensen, Poul Erik F. 2005. The dynamics of business letters: Defining creative variation in established genres. In Paul Gillaerts & Maurizio Gotti (eds.), Genre variation in business letters, 147-178. Frankfurt/M.: Peter Lang.

Kaplan, Robert B. (ed.). 2010. The Oxford handbook of applied linguistics. Oxford: Oxford University Press.

Keena, J. Robert. 2002. E-discovery: Unearthing documents byte by byte. http://www2.mnbar.org/ benchandbar/2002/mar02/ediscovery.htm (accessed 10 August 2005).

Kelly, Heather. 2012. OMG, the text message turns 20. But has SMS peaked? http://edition.cnn. com/2012/12/03/tech/mobile/sms-text-message-20/ (accessed 13 April 2014).

Kiddie, Thomas J. 2014. Text(ing) in context: The future of workplace communication in the United States. Business and Professional Communication Quarterly 77(1). 65-88.

Koester, Almut. 2010. Workplace discourse. London: Continuum.

LaDuc, Linda. 1996. SOM Business communication programs assignments and writing practice. http://www.umass.edu/buscomm/assigns.html (accessed 23 July 2014).

Lee, David Y.W. 2001. Genres, registers, text types, domains and styles: Clarifying the concepts and navigating a path through the BNC jungle. Language Learning & Technology 5(3). 37-72.

Levine, Kenneth J., Suzie Allard & Carol Tenopir. 2013. Communicating in the 21st-century workplace: A theory of communication nexus. Social Intelligence, Leadership, and Problem Solving 16. 123-142.

Louhiala-Salminen, Leena. 2002. The fly's perspective: Discourse in the daily routine of a business manager. English for Specific Purposes 21(3). 211-231.

Mackevic, Vlad & Leonid Mamin. 2010. “Dear Mr. Smith” vs “Hi there”: An investigation into the language of modern business emails. Debut: The undergraduate journal of languages, linguistics and area studies 1(2). 68.

Mackie, Simon. 2010. Why email won't die. http://gigaom.com/2010/11/12/why-email-wont-die/ (accessed 8 November 2014).

Molenaar, Cor. 2013. E-marketing: Applications of information technology and the internet within marketing. Abingdon: Routledge.

Mulholland, Joan. 1999. E-mail: Uses, issues and problems in an institutional setting. In Francesca Bargiela-Chiappini & Catherine Nickerson (eds.), Writing business: Genres, media and discourses, 57-84. London: Longman.

Munter, Mary. 2000. Guide to managerial communication. Upper Saddle River: Prentice Hall.

Nickerson, Catherine & Elizabeth de Groot. 2005. Dear shareholder, dear stockholder, dear stakeholder: The business letter genre in the annual general report. In Paul Gillaerts & Maurizio Gotti (eds.), Genre variation in business letters, 325-346. Frankfurt/M.: Peter Lang.

Nowak, Roma. 2003. Behind the numbers: E-Mail beats the phone in business communication. InformationWeek 940. 66.

O'Grady, Michael. 2012. SMS usage remains strong in the US: 6 billion SMS messages are sent each day. http://blogs.forrester.com/michael_ogrady/12-06-19-sms_usage_remains_strong_in_the_ us_6_billion_sms_messages_are_sent_each_day (accessed 15 September 2013).

Ong, Walter J. 2012. Orality and literacy: The technologizing of the word. Abingdon: Routledge.

Peterson, Kelly, Matt Hohensee & Fei Xia. 2011. Email formality in the workplace: A case study on the Enron corpus. In Proceedings of the Workshop on Languages in Social Media, 86-95. Portland, OR: Association for Computational Linguistics.

Pfeifer, Kendall. 2013. The case for correspondence. https://madeclose.com/articles/the-case-for- correspondence (accessed 10 May 2014).

PricewaterhouseCoopers. 2004. Electronic discovery services. http://www.pwc.com/extweb/service. nsf/docid/4f8a496392798c1a8525697c00677dc4 (accessed 15 October 2006).

Radicati Group. 2014. Email statistics report, 2014-2018. http://www.radicati.com/wp/wp-content/up- loads/2014/01/Email-Statistics-Report-2014-2018-Executive-Summary.pdf (accessed 1 September 2014).

Roberto, Mary Kay. 2004. E-mail archiving. Computer Technology Review 24(10). 20.

Sabater, Carmen Perez, Ed Turney & Marta Begona Montero Fleta. 2008. Orality and literacy, formality and informality in email communication. Iberica: Revista de la Asociacion Europea de Lenguas para Fines Espeaficos (AELFE) 15. 71-88.

“Santa to get record 8 million letters this year: UN”. December 12, 2013. http://www.nydailynews. com/life-style/santa-8-million-letters-article-1.1545440 (accessed 28 August 2014).

Schmidt, Cheryl. 2013. Complete CompTIA A+ guide to PCs: Disassembly and power. http://www. pearsonitcertification.com/articles/article.aspx?p=2024310&seqNum=34 (accessed 10 January 2014).

Schmitz, Ulrich. 2004. Sprache in modernen Medien: Einfuhrung in Tatsachen und Theorien, Themen und Thesen. Berlin: Erich Schmidt.

Setlock, Leslie D., Susan R. Fussell & Christine Neuwirth. 2004. Taking it out of context: Collaborating within and across cultures in face-to-face settings and via instant messaging. In Proceedings of the 2004 ACM conference on Computer supported cooperative work, 604-613. Chicago: IL: AMC.

Shiva V. A. 2012. USPS snail mail vs email. http://vashiva.com/vashiva-usps-vs-email/ (accessed 1 March 2014).

Sloan, Bart. 2004. Avoiding litigation pitfalls: Practical tips for internal e-mail. Risk Management 51(7). 38-42.

Stucker, Hal. 1999. Users learn that old e-mails can byte back. National Underwriter 103(35). 16-17.

Sunoo, Brenda Paik. 1998. What if your e-mail ends up in court? Workforce 77(7). 36-41.

Swales, John. 1981. Aspects of article introduction. Birmingham: Language Studies Unit.

Swales, John. 1990. Genre analysis: English in academic and research settings. Cambridge: Cambridge University Press.

Tamburrino, Patrick. 2012. Tips for communication: Email conventions. http://www.bizjournals.com/ washington/how-to/human-resources/2012/05/develop-strong-guidelines-for.html?page=all (accessed 12 July 2013).

“The beginning of the end for postage stamp”. 2014. http://www.sbs.com.au/news/article/2014/01/ 08/beginning-end-postage-stamp (accessed 29 August 2014).

Trachtman, Michael G. 2005. How e-mail is revolutionizing litigation - and what you should be doing about it. http://www.bio-pen.com/Download/Document/Articles/How%20E-Mail%20IsX 20RevolutionizingX20Litigation.htm (accessed 17 September 2006).

Varchaver, Nicholas. 2003. The perils of e-mail. Fortune 147(3). 96.

Warner, Melissa. 2011. From business letters to business emails. voices.yahoo.com/from-business- letters-business-emails-10426301.html (accessed 15 May 2013).

Washington State University. 2009. Policies and procedures regarding email communication and management of email lists. http://ext.wsu.edu/admin/PDF/email.pdf (accessed 13 June 2014).

WashULaw. 2012. Tips for communication: Email conventions. http://onlinelaw.wustl.edu/tips-for- communication-email-conventions/ (accessed 13 June 2014).

Whelan, Jonathan. 2000. e-mail@work - get moving with digital communication. Harlow: ft.com.

Yates, Joanne & Wanda Orlikowski. 1992. Genres of organizational communication: A structurational approach to studying communication and media. Academy of Management Review 17(2). 299326.

Peter Handler

 
Source
Found a mistake? Please highlight the word and press Shift + Enter  
< Prev   CONTENTS   Next >
 
Subjects
Accounting
Business & Finance
Communication
Computer Science
Economics
Education
Engineering
Environment
Geography
Health
History
Language & Literature
Law
Management
Marketing
Mathematics
Political science
Philosophy
Psychology
Religion
Sociology
Travel