Reaping the benefits of ICTs in Spain : strategic study on communication infrastructure and paperles

Information society strategies: Plan Avanza and Plan Avanza 2 Plan AvanzaPlan Avanza 2Scope and focus of this studyImproving communication infrastructurePaperless administrationStructure of the reportNotesBibliographyCommunication infrastructureSpain’s telecommunication infrastructure in contextRecent developments in the Spanish telecommunications marketNetwork development in SpainBroadband access optionsMobile telephonyRights of way and facility sharingUniversal serviceThe European contextAssessment of Spanish action in communication infrastructureFramework for NGA investment — the need for a holistic approachLocal loop unbundling has enabled investment by entrantsModels for the economic development of networksCertainty and incentives for investorsRegular market reviewsUniversal service reform and the need for a national broadband planBroadband affordability and market dynamicsBroadband and economic growthPolicy sequencing for broadband availabilityFinanceFinancial instruments and the Connecting Europe FacilityMarket failuresMonitoring the information society strategyCo-ordination: the “whole-of-government” approachSpectrum reformDigital switch-overSpectrum tendersSetting the right spectrum capsSpectrum refarming resolvedSharing infrastructure and reducing deployment costsKey assessments and proposals for actionPolicy coherence of the PlanNetwork developmentEnsuring legal certainty and investment incentives for NGA networksCo-ordinating supply- and demand-side measuresMonitoring the benefits of broadband funding programmesAffordable broadband prices and penetration ratesSpectrum policyIn-building wiring and infrastructure sharing arrangementsNotesBibliographyE-government: Reforming through information and communication technologiesE-government - towards a paperless public administrationThe concrete e-government objectivesThe implementation structure of the PlanThe budget and financing mechanisms of the PlanThe Spanish e-government strategyE-government legal framework: Law 11/2007 and the E-government Action PlanCo-ordinating e-governmentE-government budget and incentivesOnline service provision and the national channel strategyUser uptake and the realisation of valueDigitising taxation, the early moverStrategy and co-ordinationStrategic planningCo-ordination mechanismsDigital service supply and channel strategyChannel strategy and approaches to service prioritisationTax system infrastructure and servicesDigital service demand and e-government user uptakeProgress in user uptakeMarketing and communicationConsolidating and delivering returns on investment in e-governmentProject management model and business casesShared servicesDigital justice or modernising for a new social dealStrategy and co-ordination to change the justice systemThe Strategy Plan for Modernisation of the Justice System 2009-2012Co-ordination structures and mechanismsBudget for the modernisation programmeDigital service supply and channel strategyService delivery portals and electronic officeTransparency and digitisationDigital service demand and user uptakeMarketing and communicationsUser uptake and IT skillsConsolidating and realising investmentRealising investment and business casesCommon infrastructure: the Civil RegistryExamples of good practice in e-governmentStrategic tools for management and alignmentThe ICT business case model: renewing Danish ICTgovernanceMeasuring e-government maturity - the Mexican caseIncreasing uptake — managing channels and personalising servicesUptake by means of incentives in the taxation area - the case of the United KingdomAwareness campaigns to increase uptake and ensure alignment - eDays in DenmarkCo-ordination across levels of government - SOA in GermanySearchability to access public services and increase user uptake: gob.mxOrganising for agilityPartnerships to enhance service delivery channels - use of private networks in ItalyIntegrating Criminal Justice in KoreaOpen platforms to leverage transparency in ChileKey assessments and proposals for actionStrategic alignment and strong co-ordinationProposals for future actionStrengthen the governance frameworkComprehensively ground the next e-government strategyPrioritising digital service supply and service delivery channelsProposals for future actionSupply better data to ground channel prioritiesSimplify e-government access and focus on user valueIncreasing user uptakeAdopt common take-up measurements to ground policiesUse marketing to increase awarenessExploiting and enhancing IT competenciesFocus on consolidation and return of investmentUse business cases to focus on benefits realisationStandardise infrastructure and common componentsConsolidate and pursue economies of scaleNotesBibliography
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