Strengthen the governance framework

Whereas the Plan sets out some of the overall directions regarding e-government, Spain could consider separately developing a specific e-government strategy. This would support the development of focused policies and the setting of concrete e-government goals. It would also facilitate e-government co-ordination across and within levels of government. The lofty Spanish ambitions for e-government might benefit considerably from a stronger institutional and governance framework. This may ensure alignment of goals and efforts both at the national as well as at the regional and local levels. It would involve not only revising the existing institutional framework but also the frequency, intensity, and the scope of existing co-ordination mechanisms as well as the central-local division of responsibilities.

Comprehensively ground the next e-government strategy

Building on this study the Spanish government could consider conducting a comprehensive e-government review in order to solidly ground the redefinition of policies and the development of a new e-government strategy. One area of attention could be to focus on the use of ICTs to improve the Spanish business climate, national competitiveness, and innovation. Given the importance of the Spanish regional and local levels of government, the review of the roles, responsibilities and capacities of the respective authorities should be covered by such a review. Assessing and measuring e-government performance at the regional and local levels would help Spain strengthen a whole-of-government perspective and improve multi-level co-ordination within and across levels of government. This would enable it to strengthen its position at the forefront of OECD countries in the development and implementation of e-government. Additionally, the review could help identify concrete action to improve the use of ICTs in support of administrative simplification designed to foster businesses innovation. One example would be to put in place a single window to access the public sector and thus eliminate the need to use different points of access to the public sector for each phase in a product’s life cycle.

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