To fight crime and terrorism it is necessary for security agencies and criminal justice investigators in countries around the world to monitor social media. Other groups such as political campaigns, corporations, and special interest groups monitor social media to track their known adversaries’ use of social media. This chapter reviewed monitoring trends and tools to monitor social media warfare activities. Important conclusions can be drawn from the material presented in this chapter:
- ? Government agencies routinely monitor social media to track terrorists, drug cartel leaders, or other persons known to have been involved in major crimes.
- ? Several foreign governments have been known to monitor social media, websites, and e-mails for security and legal purposes.
- ? Government agencies recruit social media analysts for a variety of monitoring purposes, including fighting crime and terrorism but also to help respond to disasters.
- ? Social media sites and resources should be viewed as another tool in the law enforcement investigative toolbox and should be used in a manner that adheres to the same principles that govern all law enforcement activity.
- ? A new breed of private investigator will look into the social media posts, status updates, photos, and conversations of an individual or group. Social media investigations are reportedly being used more and more in custody cases, divorces, and even criminal trials.
- ? Corporations and investors hire private investigators or consultants to search and monitor social media sites for intelligence about competitors or to monitor potential insider leaks or evidence of employee misconduct.
- ? The CIA has supported the development of technology to monitor social media and collect data and information from social media websites.
- ? Selecting social media marketing tools can take time depending on the user’s mission.