• 1. How can engineering managers make the best use of tools such as the Myers- Briggs Type Indicator (MBTI) to assist in selecting project leaders or assigning employees to teams to ensure the likelihood of avoiding personality conflicts that could otherwise hinder team success?
  • 2. Engineering managers may be called on to resolve conflicts between employees, departments, vendors, and business partners, as well as to handle customer complaints. What are the recommended guidelines for handling complaints? Please elaborate.
  • 3. Hoffman (1989) believes that a management education program should have three elements:

a. Behavioral: People skills, motivation, team building, communication, and delegation

b. Cognitive: Production, marketing, finance, and control

c. Environmental: Markets, competition, customers, political, social, and economical environment in which the organization operates

The importance of the first two elements should be self-evident. Explain why the third element, environmental, is important.

  • 4. How is engineering management different from management in general?
  • 5. How does a manager or leader become a good superior? What should the superior do and not do?
  • 6. Does the job of managing a high-technology function (e.g., an engineering design department) differ from that of managing a low-technology function (e.g., a hotel)? Explain the specific details of the jobs.
  • 7. What rules and principles can guide managers to have successful people management skills?
  • 8. There are so-called unwritten laws of engineering that recommend acceptable conduct and behavior for engineers in industry. How important are these unwritten laws to individual engineers, and where can these laws be located?
  • 9. Some engineers and managers are known to have more difficulties in interpersonal relations than others. These difficulties may arise due to personality, chemistry, value system, priority, tolerance, competition, and other such factors. How can they improve their interpersonal skills?
  • 10. In your opinion, what are the characteristics common to many future engineering leaders? Please explain.
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