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PROPEL to quality healthcare : six steps to improve patient care, staff engagement, and the bottom l

Іntroduction WHY POSITIVE WORK ENVIRONMENTS MATTER Modern Times in Healthcare: From the C-Suite to the Bedside The Scope of the Problem The Pilot Studies What You Will Get Out of This Book Optimal Functioning Can Be Learned Positive Psychology: The Science of Optimal Human Functioning But What about People Who Shine in Stressful Situations?The Birth of Positive Psychology How Well Are Americans Doing?How Well Are You Doing?Is Positive Psychology Fluff or Financially Beneficial?How Do Positive Workplaces Make a Difference?What Does the Research Reveal about Flourishing?Can You Really Become a More Positive Person?Does Positivity Help Organizations Be More Successful?Creating a Positive Climate The PRoPEL Principles: Six Steps for Applying Positive Psychology It's the Culture, Dummy Darling: A Look at a Top-Rated Hospital the Chicken and Egg Question In the Beginning It's All about the Family What's Most Valuable?Talk to Me It's All about Teamwork Don't Blame Me this is Crazy What Difference Does It Make?Whether You Think You Can or Can't—You're Right Who Do You Think You Are?To Tell You the Truth Getting an Earful Caring Is a Behavior, Not a Slogan You've Got Quite a Reputation Making a Mark in the World Eating It Up Lessons Learned A TALE OF TWO UNITS Stuck: Between a Rock and a Hard Place A Department Director's Perpetual Problems Becoming a Champion for the PROPEL Initiative My OMG Moment with Carol Jan's L&D Kickoff Meeting Maureen's Women's Services Department Kickoff Next Steps The Transformation: How to PROPEL a Staff to Success A Nurse Manager Overloaded with Problems Jan's First Coaching Session Jan's Second Coaching Session Focus Group Feedback Jan's Moment of Truth The PROPEL Initiative The Results Devolving before Evolving: How to Command-and-Control Staff into Anger and Apathy A Nurse Manager at War with Her Staff Circling Back to Carol Maureen's Second Coaching Session Meeting with Maureen's PROPEL Team Maureen's Next Coaching Session The Moment of Truth Carol Confronts Maureen The End of the Command and Control Era HOW то PROPEL HIGH PERFORMANCE IN HOSPITALS Passion: Developing the Drive to Create Positive Outcomes Curtis's Story: The Problem The Research on Creating and Sustaining Passion Passion Defined Two Types of Passion The Benefits of Harmonious Passion The Downside of Obsessive Passion How Burnout Affects the Quality of Healthcare Delivery How Do People Develop Obsessive Passion?Strategies for Overcoming Obsessive Passion Corrective Mirroring Self- Compassion Applying the PASSION Research—Developing Personal Mastery Values Clarification: The First Step for Increasing Harmonious Passion Visualization: The Second Step for Increasing Harmonious Passion Taking Action: The Third Step for Increasing Harmonious Passion Applying the PASSION Research: Developing Team Mastery Creating PROPEL Teams Using "Smart Team" Research Applying the PASSION Research: Developing a Culture of intention Passion Is More Important Than Employee Engagement Curtis's Story: The Resolution Conclusion Relationships: Building a High-Performing Team Rita's Story: the Problem The Research on Creating and Sustaining High-Functioning Relationships Most Relationships Flounder Lack of Engagement in Relationships Degrades Healthcare Quality What Role Do Physicians Play?Optimal Communication in Healthcare Teams Improving Communication Improves Quality Healthcare Courageous Communication in Relationships Optimal Communication Dynamics Other Dynamics That Improve Relationships Applying the RELATIONSHIP Research: Developing Personal Mastery Steps for Improving Positivity in Relationships Applying RELATIoNSHIP Research: Developing Team Mastery It's Important to Manage Negativity in Relationships Steps for Managing Negativity in Relationships Applying RELATIONSHIP Research: Developing a Culture of Progress Making Progress Makes for Good Days Rita's Story: The Resolution The Bottom Line Optimism: Changing Your Thinking to Generate Gritty Determination Terri's Story: The Problem Meeting with the PTU Staff The Research on Optimistic Thinking Change Initiatives Usually Fail Defining Optimistic and Pessimistic Thinking The Benefits of Optimistic Thinking The Downside of Pessimistic Thinking Defining Fixed and Growth Mind-Sets Applying OPTIMISM Research: Developing Personal Mastery Mind-Sets—Attributions That Affect Performance What's Your Explanatory Style?Do You Have a Fixed or Growth Mind-Set?Grit—The Secret to Success Applying OPTIMISM Research: Developing Team Mastery Does Your Team Have a Growth or Fixed Mind-Set?Create "Tipping Points" to Engage the Disengaged Applying OPTIMISM Research: Developing a Culture of influence Terri's Story: The Resolution Proactivity: Using Your Best Traits to Achieve the Best Results Steve's Story: the Problem The Research on Proactivity Defining Proactivity What Are Strengths?Two Types of Strengths—Internal and External Internal Strengths The 24 VIA Character Strengths©*External Strengths The Problem Is...Blocks to Applying Strengths Benefits of Using Strengths Applying PROACTIVITY Research: Developing Personal Mastery Applying PROACTIVITY Research: Developing Team Mastery Applying PROACTIVITY Research: Developing a Culture of Engagement Steve's Story: The Resolution Six Months Later Energy: Refueling Your internal Engine Raquel's Story: The Problem The Research on Energy Replenishment How Well Do You Take Care of Yourself?Physician Burnout Rates Continue to Climb Nurse Burnout Rates Are Even Higher Stress vs. Energy Management Mind-Sets What about All the "Bad" Chemicals Stress Produces?How Do You React to Stress?How to Change Your Stress Mind-Set Energy Expenditure and Replenishment Applying ENERGY Renewal Research: Developing Personal Mastery Is Poor Energy Management Impacting Your Life?Renewing Physical Energy-Fueling the Fire Renewing Emotional Energy-Transforming Threat into Challenge Renewing Mental Energy-Appropriate Focus and Realistic Optimism Renewing Spiritual Energy—Having a "Why" to Live Applying ENERGY Renewal Research: Developing Team Mastery What Is Your Staff's Mind-Set about Stress?Applying ENERGY Renewal Research: Developing a Culture of Abundance What Is a Culture of Abundance?Positively Deviant Organizations Affirmative Bias in Organizations Virtuous Organizations Raquel's Story: The Resolution Legacy: Empowering Others to Make a Meaningful Difference Christina's Story: The Problem The Research on Legacy Flourishing and Languishing Defined Strategies for Leaving a Legacy Multipliers What's Your Current Capacity for Making a Meaningful Difference?Applying LEGACY Research: Developing Personal Mastery Coaching Applying LEGACY Research: Developing Team Mastery Applying LEGACY Research: Developing a Culture of Psychological Safety Creating Psychological Safety with Teams and Organizations Christina's Story: The Resolution TOOLKITS FOR INDIVIDUALS AND PROPEL TEAMS Your PROPEL Toolkit: Exercises for Elevating Your Level of Satisfaction and Success The Core of Optimal Functioning: Consistently Living Your Values Values Exercise 1: Peaks and Valleys1 Values Exercise 2: Prioritize Your Core Values Values Exercise 3: "WWILL" Power-How to Be Your Best Possible Self PROPEL Principle 1: Nourishing Your Passion Passion Exercise 1: Self-Assessment Passion Exercise 2: Your "WWILL" Power PROPEL Goal Passion Exercise 3: Wish, Outcome, Obstacle, and Plan2 PROPEL Principle 2: Nourishing Your Relationships Relationship Exercise 1: Assessing Your Current Level of Positivity Positivity Self Test4 Scoring Relationship Exercise 2: "WWILL" Power for Increasing Your Positivity Relationship Exercise 3: WOOP Your Ability to Succeed2 PROPEL Principle 3: Nourishing Your Optimism Optimism Exercise 1: Describe a Current Challenge Optimism Exercise 2: Are You a Positive or Negative Thinker?5 Instructions Optimism Exercise 3: Turn Negative Thinking into Optimistic Thinking PROPEL Principle 4: Nourishing Your Proactivity Proactivity Exercise 1: Identify Your Strengths Proactivity Exercise 2: Strengths Spotting6 Proactivity Exercise 3: The Vt-Minutes-a-Day Ritual 7 PROPEL Principle 5: Renewing Your Energy Energy Exercise 1: Self-Assessment8 Energy Exercise 2: Action Plan PROPEL Principle 6: Fulfilling Your LEGACY Legacy Exercise 1: Lessons from People Who Brought Out the Best in You?Legacy Exercise 2: Establishing a Coaching Relationship Legacy Exercise 3: Developing a Coaching Relationship Toolkit for Developing a PROPEL Team: Creating a Highly Effective Team to Facilitate Change Assess Your Workplace Workplace Assessment Questions Select the Team Members Guidelines for Leading a PROPEL Team Guidelines for PROPEL Team Members The Kickoff Meeting Exercises Discuss Past Performance Create a Vision for the Future Establish a Specific Goal Commit to Taking First Steps Conduct Regular PROPEL Team Meetings Using the PROPEL Team's Strengths Create a Strengths Matrix Assign Tasks Using Strengths Matrix Dealing with Resistance and Setbacks Recognize, Reward, and Celebrate

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