PROPEL to quality healthcare : six steps to improve patient care, staff engagement, and the bottom l

ІntroductionWHY POSITIVE WORK ENVIRONMENTS MATTERModern Times in Healthcare: From the C-Suite to the BedsideThe Scope of the ProblemThe Pilot StudiesWhat You Will Get Out of This BookOptimal Functioning Can Be LearnedPositive Psychology: The Science of Optimal Human FunctioningBut What about People Who Shine in Stressful Situations?The Birth of Positive PsychologyHow Well Are Americans Doing?How Well Are You Doing?Is Positive Psychology Fluff or Financially Beneficial?How Do Positive Workplaces Make a Difference?What Does the Research Reveal about Flourishing?Can You Really Become a More Positive Person?Does Positivity Help Organizations Be More Successful?Creating a Positive ClimateThe PRoPEL Principles: Six Steps for Applying Positive PsychologyIt's the Culture, Dummy Darling: A Look at a Top-Rated Hospitalthe Chicken and Egg QuestionIn the BeginningIt's All about the FamilyWhat's Most Valuable?Talk to MeIt's All about TeamworkDon't Blame Methis is CrazyWhat Difference Does It Make?Whether You Think You Can or Can't—You're RightWho Do You Think You Are?To Tell You the TruthGetting an EarfulCaring Is a Behavior, Not a SloganYou've Got Quite a ReputationMaking a Mark in the WorldEating It UpLessons LearnedA TALE OF TWO UNITSStuck: Between a Rock and a Hard PlaceA Department Director's Perpetual ProblemsBecoming a Champion for the PROPEL InitiativeMy OMG Moment with CarolJan's L&D Kickoff MeetingMaureen's Women's Services Department KickoffNext StepsThe Transformation: How to PROPEL a Staff to SuccessA Nurse Manager Overloaded with ProblemsJan's First Coaching SessionJan's Second Coaching SessionFocus Group FeedbackJan's Moment of TruthThe PROPEL InitiativeThe ResultsDevolving before Evolving: How to Command-and-Control Staff into Anger and ApathyA Nurse Manager at War with Her StaffCircling Back to CarolMaureen's Second Coaching SessionMeeting with Maureen's PROPEL TeamMaureen's Next Coaching SessionThe Moment of TruthCarol Confronts MaureenThe End of the Command and Control EraHOW то PROPEL HIGH PERFORMANCE IN HOSPITALSPassion: Developing the Drive to Create Positive OutcomesCurtis's Story: The ProblemThe Research on Creating and Sustaining PassionPassion DefinedTwo Types of PassionThe Benefits of Harmonious PassionThe Downside of Obsessive PassionHow Burnout Affects the Quality of Healthcare DeliveryHow Do People Develop Obsessive Passion?Strategies for Overcoming Obsessive PassionCorrective MirroringSelf- CompassionApplying the PASSION Research—Developing Personal MasteryValues Clarification: The First Step for Increasing Harmonious PassionVisualization: The Second Step for Increasing Harmonious PassionTaking Action: The Third Step for Increasing Harmonious PassionApplying the PASSION Research: Developing Team MasteryCreating PROPEL TeamsUsing "Smart Team" ResearchApplying the PASSION Research: Developing a Culture of intentionPassion Is More Important Than Employee EngagementCurtis's Story: The ResolutionConclusionRelationships: Building a High-Performing TeamRita's Story: the ProblemThe Research on Creating and Sustaining High-Functioning RelationshipsMost Relationships FlounderLack of Engagement in Relationships Degrades Healthcare QualityWhat Role Do Physicians Play?Optimal Communication in Healthcare TeamsImproving Communication Improves Quality HealthcareCourageous Communication in RelationshipsOptimal Communication DynamicsOther Dynamics That Improve RelationshipsApplying the RELATIONSHIP Research: Developing Personal MasterySteps for Improving Positivity in RelationshipsApplying RELATIoNSHIP Research: Developing Team MasteryIt's Important to Manage Negativity in RelationshipsSteps for Managing Negativity in RelationshipsApplying RELATIONSHIP Research: Developing a Culture of ProgressMaking Progress Makes for Good DaysRita's Story: The ResolutionThe Bottom LineOptimism: Changing Your Thinking to Generate Gritty DeterminationTerri's Story: The ProblemMeeting with the PTU StaffThe Research on Optimistic ThinkingChange Initiatives Usually FailDefining Optimistic and Pessimistic ThinkingThe Benefits of Optimistic ThinkingThe Downside of Pessimistic ThinkingDefining Fixed and Growth Mind-SetsApplying OPTIMISM Research: Developing Personal MasteryMind-Sets—Attributions That Affect PerformanceWhat's Your Explanatory Style?Do You Have a Fixed or Growth Mind-Set?Grit—The Secret to SuccessApplying OPTIMISM Research: Developing Team MasteryDoes Your Team Have a Growth or Fixed Mind-Set?Create "Tipping Points" to Engage the DisengagedApplying OPTIMISM Research: Developing a Culture of influenceTerri's Story: The ResolutionProactivity: Using Your Best Traits to Achieve the Best ResultsSteve's Story: the ProblemThe Research on ProactivityDefining ProactivityWhat Are Strengths?Two Types of Strengths—Internal and ExternalInternal StrengthsThe 24 VIA Character Strengths©*External StrengthsThe Problem Is...Blocks to Applying StrengthsBenefits of Using StrengthsApplying PROACTIVITY Research: Developing Personal MasteryApplying PROACTIVITY Research: Developing Team MasteryApplying PROACTIVITY Research: Developing a Culture of EngagementSteve's Story: The ResolutionSix Months LaterEnergy: Refueling Your internal EngineRaquel's Story: The ProblemThe Research on Energy Replenishment How Well Do You Take Care of Yourself?Physician Burnout Rates Continue to ClimbNurse Burnout Rates Are Even HigherStress vs. Energy Management Mind-SetsWhat about All the "Bad" Chemicals Stress Produces?How Do You React to Stress?How to Change Your Stress Mind-SetEnergy Expenditure and ReplenishmentApplying ENERGY Renewal Research: Developing Personal MasteryIs Poor Energy Management Impacting Your Life?Renewing Physical Energy-Fueling the FireRenewing Emotional Energy-Transforming Threat into ChallengeRenewing Mental Energy-Appropriate Focus and Realistic OptimismRenewing Spiritual Energy—Having a "Why" to LiveApplying ENERGY Renewal Research: Developing Team MasteryWhat Is Your Staff's Mind-Set about Stress?Applying ENERGY Renewal Research: Developing a Culture of AbundanceWhat Is a Culture of Abundance?Positively Deviant OrganizationsAffirmative Bias in OrganizationsVirtuous OrganizationsRaquel's Story: The ResolutionLegacy: Empowering Others to Make a Meaningful DifferenceChristina's Story: The ProblemThe Research on LegacyFlourishing and Languishing DefinedStrategies for Leaving a LegacyMultipliersWhat's Your Current Capacity for Making a Meaningful Difference?Applying LEGACY Research: Developing Personal MasteryCoachingApplying LEGACY Research: Developing Team MasteryApplying LEGACY Research: Developing a Culture of Psychological SafetyCreating Psychological Safety with Teams and OrganizationsChristina's Story: The ResolutionTOOLKITS FOR INDIVIDUALS AND PROPEL TEAMSYour PROPEL Toolkit: Exercises for Elevating Your Level of Satisfaction and SuccessThe Core of Optimal Functioning: Consistently Living Your ValuesValues Exercise 1: Peaks and Valleys1Values Exercise 2: Prioritize Your Core ValuesValues Exercise 3: "WWILL" Power-How to Be Your Best Possible SelfPROPEL Principle 1: Nourishing Your PassionPassion Exercise 1: Self-AssessmentPassion Exercise 2: Your "WWILL" Power PROPEL GoalPassion Exercise 3: Wish, Outcome, Obstacle, and Plan2PROPEL Principle 2: Nourishing Your RelationshipsRelationship Exercise 1: Assessing Your Current Level of Positivity Positivity Self Test4ScoringRelationship Exercise 2: "WWILL" Power for Increasing Your PositivityRelationship Exercise 3: WOOP Your Ability to Succeed2PROPEL Principle 3: Nourishing Your OptimismOptimism Exercise 1: Describe a Current ChallengeOptimism Exercise 2: Are You a Positive or Negative Thinker?5InstructionsOptimism Exercise 3: Turn Negative Thinking into Optimistic ThinkingPROPEL Principle 4: Nourishing Your ProactivityProactivity Exercise 1: Identify Your StrengthsProactivity Exercise 2: Strengths Spotting6Proactivity Exercise 3: The Vt-Minutes-a-Day Ritual 7PROPEL Principle 5: Renewing Your EnergyEnergy Exercise 1: Self-Assessment8Energy Exercise 2: Action PlanPROPEL Principle 6: Fulfilling Your LEGACYLegacy Exercise 1: Lessons from People Who Brought Out the Best in You?Legacy Exercise 2: Establishing a Coaching RelationshipLegacy Exercise 3: Developing a Coaching RelationshipToolkit for Developing a PROPEL Team: Creating a Highly Effective Team to Facilitate ChangeAssess Your WorkplaceWorkplace Assessment QuestionsSelect the Team MembersGuidelines for Leading a PROPEL TeamGuidelines for PROPEL Team MembersThe Kickoff Meeting Exercises Discuss Past PerformanceCreate a Vision for the FutureEstablish a Specific GoalCommit to Taking First StepsConduct Regular PROPEL Team MeetingsUsing the PROPEL Team's Strengths Create a Strengths MatrixAssign Tasks Using Strengths MatrixDealing with Resistance and SetbacksRecognize, Reward, and Celebrate
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