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Calm Technology. Principles and Patterns for Non-Intrusive Design

Preface Who Should Read This Book How This Book Is Organized Safari® Books Online How to Contact Us Designing for the Next 50 Billion Devices Four Waves of Computing THE WORLD IS NOT A DESKTOP THE GROWING EPHEMERALITY OF HARDWARE THE SOCIAL NETWORK OF 50 BILLION THINGS The Next 50 Billion Devices LIMIT BANDWIDTH USAGE DEDICATE SEPARATE CHANNELS FOR DIFFERENT KINDS OF TECHNOLOGY USE LOWER-LEVEL LANGUAGES FOR MISSION-CRITICAL SYSTEMS CREATE MORE LOCAL NETWORKS DISTRIBUTED AND INDIVIDUAL COMPUTING INTEROPERABILITY HUMAN BACKUP The Future of Technology Conclusions Principles of Calm Technology The Limited Bandwidth of Our Attention Principles of Calm Technology II. TECHNOLOGY SHOULD INFORM AND CREATE CALM Compressing Information into an Indicator Attention models Attention graphs IV. TECHNOLOGY SHOULD AMPLIFY THE BEST OF TECHNOLOGY AND THE BEST OF HUMANITY Designing affective technology V. TECHNOLOGY CAN COMMUNICATE, BUT DOESN’T NEED TO SPEAK Apple’s Complex Path to Simplicity VIII. TECHNOLOGY SHOULD RESPECT SOCIAL NORMS Conclusions Calm Communication Patterns Status Indicators VISUAL STATUS INDICATORS Why Car Radios Still Have Knobs Light-up toothbrush Self-inflating inhaler STATUS TONES The Difference a Sound Makes Help button on a plane Washer or dryer with a melody Insulin pump Roomba vacuum cleaner HAPTIC ALERTS STATUS SHOUTS Ambient Awareness Lavatory occupied sign Directional tape on a floor Weather-colored lightbulb (conceptual)Email Garden (conceptual)Contextual Notifications Weather Location Time Emotional and metabolic state Proximity Accomplishment Persuasive Technology Alpha wave synchrony feedback machine GlowCap OPOWER Withings scale Toyota Prius driver feedback Salad bar tongs Beeminder Conclusions Exercises in Calm Technology A Calm Interaction Evaluation Tool User Environment Information Exercises EXERCISE 1: A CALMER ALARM CLOCK EXERCISE 2: A CLOCK THAT STARTS THE DAY EXERCISE 3: A YEAR-LONG BATTERY EXERCISE 4: A CALMER KITCHEN EXERCISE 7: BRINGING HAPTICS INTO PLAY Conclusions Calm Technology in Your Organization Building Teams for Calm Technology THE RULE OF FIVE TEST YOUR TEAM HIRE DIFFERENTLY FROM YOU FIND POLITICAL BUFFERS Design for Privacy THE USER EXPERIENCE OF PRIVACY GET A PRIVACY POLICY ANTICIPATE AND EXPECT SECURITY BREACHES Selling Calm Technology to Managers OBJECTION 1: MORE FEATURES ARE BETTER OBJECTION 2: ALL OF THE LEGACY FEATURES MUST STAY OBJECTION 3: WHAT ABOUT ALL THE OTHER STAKEHOLDERS?OBJECTION 4: THERE’S NO TIME FOR USER TESTING OBJECTION 5: THE PRODUCT MUST STAY SECRET UNTIL LAUNCH Entering a Product into Human Society: A Calm Product Launch REFINE COMPETITION DO THE RESEARCH!ALLOW TIME FOR REAL-WORLD TESTING DON’T REDESIGN THE ENTIRE THING AT ONCE DESIGN FOR HUMAN-HUMAN INTERACTION DESIGN FOR OPTIMUM BATTERY LIFE Conclusions The History and Future of Calm Technology Videoconferencing Before Skype The Beginnings of Calm Technology

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Applying Principles and Patterns to Specific Designs
How does Figure 3.9 differ from Figure 3.8? Do you notice a pattern similarity that exists within both architectures? I have purposely named items in the drawing using typical mobile nomenclature, rather than generalizing, in the hope that you will translate these details into general structures as you...
(Securing Systems Applied Security Architecture and Threat Models)
Principles of Calm Technology
The most profound technologies are those that disappear. They weave themselves into the fabric of everyday life until they are indistinguishable from it. Consider writing, perhaps the first information technology... Not only do books, magazines and newspapers convey written information,...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
Principles of Calm Technology
The principles of Calm Technology are not hard-and-fast rules . You might find that some principles are more applicable to the specific product or service you are building, and that others are not applicable at all—a fire alarm system, for example, should command your full attention (when it’s alerting...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
Exercises in Calm Technology
[ NOTE ] For the latest version of these exercises, see http://calmtech.com/exercises. To begin with, we’re going to assume that most of the situations where you will be tasked with applying Calm Design principles will be ones that involve modifying existing interactions, rather than creating...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
Calm Technology in Your Organization
At this point, we’ve established the value of Calm Technology in an abstract sense, but making the case for incorporating it into a specific project or embedding it in an organization is another task entirely. To begin with, it’s worth asking why Calm Technology is valuable as an organizational principle...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
Building Teams for Calm Technology
Calm Tech is best worked on using lean principles, which means, more than anything, reducing the number of stakeholders involved in a project . Teams with fewer stakeholders get things done faster, are more likely to take risks, and have the ability to make mistakes without fear of career failure or...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
Selling Calm Technology to Managers
The typical management response to Calm Technology, or any way of doing things that’s different from the norm, is skepticism . That’s fine—they’re just doing their jobs . It’s your job to get them past their skepticism and into a place of advocacy. Most of this task lies in anticipating objections,...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
The History and Future of Calm Technology
Xerox PARC (Palo Alto Research Center) was founded in 1970 as the Research & Development Lab of the Xerox Corporation . The name “Xerox” today is most commonly associated with copiers and printers, but from the '70s to the late '90s, Xerox PARC was a hub of alternative and groundbreaking computing...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
The Beginnings of Calm Technology
Researchers at PARC looked at “redefining the entire relationship of humans, work, and technology for the post-PC era,” and their thoughts and experiments were among the first to grasp the implications of what Weiser was starting to call “Ubiquitous Computing .” Although it is common today to...
(Calm Technology. Principles and Patterns for Non-Intrusive Design)
Step Six - Which Technologies Are Available to Execute This Design?
We finally come to the technology selection moment in our digital leadership journey! You may be thinking that this is too late in the game for the technology discussion. In fact, technology is part and parcel of the entire segment design process as it is integral to the discovery of insights used to...
(Digital Supply Chain Leadership: Reshaping Talent and Organizations)