Financial Sustainability

• 1. Information system in operation and delivering statistical records
• 2. Percentage use of diagnosis-related group (DRG) coding for major ambulatory surgeries
• 3. Use of Management Information System for Windows (WinSIG) for production, efficiency, resources, costs (PERC) as required by MOH
• 4. Percentage of purchase via public tender Type L1 bidding and via direct purchase
• 5. Percentage of debt reduction
• 6. Percentage of service costs properly allocated
• 7. Percentage of timely accrual of bills
• 8. Financial equilibrium
• 9. Timely payment of invoices
• 10. Percentage of self-generated revenues
• 11. Percentage achievement of annual programming of specialist medical consultations
• 12. Percentage achievement of AUGE opportunity guarantees
• 13. Average wait days for surgeries
• 14. Percentage of daily dosage implementation

Operational Efficiency

• 1. Number of days of labor absenteeism due to sick leave
• 2. Percentage of trained employees in leadership positions
• 3. Percentage of major ambulatory surgery in patients over the age of 15
• 4. Emergency room demand categorization
• 5. Admission opportunity (waiting period) for patients in emergency room
• 6. Percentage of full and timely prescription filling
• 7. Percentage implementation of daily dosage drug distribution system
• 8. Percentage use of pharmaceutical stocks
• 9. Percentage implementation of Medical Equipment Preventive Maintenance Plan
• 10. Turnover of inventory of medical devices
• 11. Percentage of postponed surgical procedures
• 12. Average number of days of pre-surgery hospitalization
• 13. Performance per contracted hours
• 14. Percentage bed day occupancy for patients of risk dependency level D2, D3
• 15. Bed occupancy rate
• 16. Percentage availability of critical care beds
• 17. Percentage use of elective surgery rooms
• 18. Expenditures in overtime payments
• 19. Percentages of complaints resolved in a timely fashion
• 20. Community participation