Change Management for Risk Professionals


: Change ManagementLearning ObjectivesThe Concept of Change ManagementSystems and ChangeSituational Example: Business Continuity and a Systems PerspectiveCOVID-19 Systems ExampleKotter’s Change ModelJustification of the Change InitiativeSupport Involves Making Allies and Finding ChampionsRelate the Initiative to the Employees – Create Vested InterestsCommunicationAddress Resistance to ChangeDevelop the Implementation Plan to Capture Regular Low-Hanging Fruit (Planned Wins)Reinforce the Initiative with Regular Communications – Keep the Energy GoingProject Change to a Program – Make it Part of the Organizational CultureExamples of Action Items for a Business Continuity Change InitiativeSummaryReferencesExercises: Strategic and Tactical Considerations of ChangeLearning ObjectivesBenefits of ChangeChange Management InterventionThe Process for ChangeTransformational StrategiesFocus on Quality StrategySearch Conferences StrategyLead–Lag StrategyBottom-up or Top-down StrategyExperimentation StrategyInterpersonal SkillsTwo Change Models for ConsiderationMatrix of ChangeChange Intervention UsabilityOrganizational Resilience Management System – Plan-Do-Check-Act ModelChange Intervention UsabilityAdvantages and Disadvantages of the Change ModelsSummaryReferencesExercises: Resistance to ChangeLearning ObjectivesResistance to ChangeReasons for Resistance to ChangeMethods to Overcome Resistance to ChangeChange FailuresSummaryReferencesExercises: Leadership Involvement: Change LeadershipLearning ObjectivesThe Differences between Leaders and ManagersLeadership Qualities – ApproachesLeadership and Organizational DevelopmentOD Practitioners and Motivation to ChangeMyer–Briggs Type Indicator AssessmentsSummaryReferencesExercises: Practical Organizational ConsiderationsLearning ObjectivesCritical Variables in Organizational TransformationOrganization StructureThe Impact of PoliciesLeadership InteractionPerformance MeasuresPeople, Policies, and Culture in Organizational TransformationsCompeting Values FrameworkFour Major Culture ProfilesInternal and External StakeholdersOrganizational CommunityOrganizational CultureThe Complexities of Change ManagementOrganizational Theory and the Real WorldOrganizational Theory and Change ManagersOrganizational Theory and EmployeesPublic Organizations and Private OrganizationsOrganizational Transformation StrategiesStrategic-Level Transformational StrategyIncremental-Level Transformational StrategyReactive Transformational StrategyAnticipatory Transformational StrategyProject Management Versus Change ManagementChange CapacitySummaryReferencesExercises: After the ChangeLearning ObjectivesMaintaining the Change InitiativePreparation for the Next Change InitiativeTechnology as a Business Risk: Technology Changes Impacting an IndustryIndustry Case Study: Newspaper Industry and Technology ChangesTechnological Changes – The InternetCompetition StrategiesPorter’s Analysis ModelCompetitive AdvantagesInternal FocusExternal CriticalitiesSpecific Challenges Facing NewspapersCompetitive RecommendationsPersonal Change ManagementSummaryReferencesExercises: Final ThoughtsLifelong LearningAdvice to Start a Change InitiativeThe Remainder of the BookReferencesAppendix AChange Management Project ChecklistChange Project ConsiderationsAppendix BScenario Exercise: Physical Security Surveillance System ProjectProject ScenarioChange Initiative Plan – Issues to ConsiderJustification for the Change InitiativeEstablishing Leadership, Management, and User SupportEstablishing a Connection between the Initiative and the EmployeesEffective CommunicationManaging Resistance to ChangePractical PlansMomentum through CommunicationInstitutionalization of the InitiativeAppendix CScenario Exercise: Business Continuity Program Development ProjectProject ScenarioChange Initiative Plan – Issues to ConsiderJustification for the Change InitiativeEstablishing Leadership, Management, and User SupportEstablishing a Connection between the Initiative and the EmployeesEffective CommunicationManaging Resistance to ChangePractical PlansMomentum through CommunicationInstitutionalization of the InitiativeAppendix DSuggested Further Research and ReadingsProfessional OrganizationsASIS InternationalAssociation of Change Management ProfessionalsDisaster Recovery Institute InternationalProject Management InstituteChange Management References