Videoconferencing Logistics: Video Camera Considerations

One of the defining aspects of videoconferencing compared to other telepsychology modalities (e.g., telephone, email, texting, messaging programs) is the ability to see the patient in real time. To facilitate this, it is important that the provider and patient have adequate video cameras, sometimes referred to as web cameras. For the provider, this will allow for a clear view of both the patient’s overt and more nuanced nonverbal behaviors that may be relevant to an assessment or treatment (e.g., tears in eyes, minor facial grimaces). Although financial considerations may prevent some patients from securing an optimal camera, the provider can still supply recommendations for what criteria is best in order to maximize the quality. Ultimately, whether set up as part of a larger institutional telepsychology system (e.g., a third-party company installs all technology), built into a preexisting computer system, or a plug-and-play USB camera, several specific features can be viewed as desirable for the videoconferencing cameras.

Desired Features

Easy to Install and Problem-Solve

On the simplest level, providers should seek and recommend cameras that are relatively easy to install and problem-solve (Spargo et al., 2013). This consideration is especially relevant to those who may be creating their own videoconferencing system without the help of a third-party organization who would install or provide technical support. Two of the simplest options for video cameras involve the provider or patient using either built- in cameras or seeking plug-and-play USB cameras. Built-in cameras may be available as part of a computer monitor, laptop, tablet, or smartphone. One of the perks of this method is that drivers and software are generally already installed onto the computer, making the use of the camera with the videoconferencing platform relatively seamless. Alternatively, as suggested in the name, plug-and-play USB cameras involve the provider or patient plugging the camera into an acceptable USB port, at which point the camera communicates with the computer system to automatically install any needed drivers or software, resulting in simple installation and immediate usage with videoconferencing platforms. Both methods can be viewed as relatively simple and cost-effective.